tT
thabomathiba T
1 reviews | Active since Nov 2016
13 Jun 2023, 13:04
Slow, poor service
Installation done at snail pace and in phases, they called me to schedule for installation.
There was no one at my unit, so I took leave. The installer came took 15 minutes and said I should wait for another call for the second technician to come do the installation.
Its a waste of time as now I will have to make two days available for a simple installation while I have the Router just gathering dust.
The communication is also close to zero 😬😬ðŸ˜
Helpful (0)
Replies (4)0
Replies (4)
TT Connect (Pty) Ltd's replyOfficial
20 Jun 2023, 05:50Good morning
We are truly sorry to hear about this.
Do you perhaps have an order number or reference number in order for me to investigate the matter further?
Thank you kindly.
Regards
TT Connect
We are truly sorry to hear about this.
Do you perhaps have an order number or reference number in order for me to investigate the matter further?
Thank you kindly.
Regards
TT Connect
TT Connect (Pty) Ltd's reply20 Jun 2023, 05:50
Official
Good morning
We are truly sorry to hear about this.
Do you perhaps have an order number or reference number in order for me to investigate the matter further?
Thank you kindly.
Regards
TT Connect
We are truly sorry to hear about this.
Do you perhaps have an order number or reference number in order for me to investigate the matter further?
Thank you kindly.
Regards
TT Connect
tT
thabomathiba T's updateReviewer Update
20 Jun 2023, 06:24The ticket number is 253818, another installation splicing has been scheduled for 21 June 2023 as 15 June 2023 I was out town traveling to the villages for long weekend , hopefully on this occasion the installation will be completed.
tT
thabomathiba T's update20 Jun 2023, 06:24
Reviewer Update
The ticket number is 253818, another installation splicing has been scheduled for 21 June 2023 as 15 June 2023 I was out town traveling to the villages for long weekend , hopefully on this occasion the installation will be completed.
TT Connect (Pty) Ltd's replyOfficial
20 Jun 2023, 08:38 Good morning
Please note that we do have 4 teams that come out for a new installation, each team being the best in their field of expertise, this is to ensure a stable and quality connection going forward. Please also note that any and all updates should be requested from your ISP as they are your single point of contact and will remain as such.
Thank you kindly
TT Connect.
Please note that we do have 4 teams that come out for a new installation, each team being the best in their field of expertise, this is to ensure a stable and quality connection going forward. Please also note that any and all updates should be requested from your ISP as they are your single point of contact and will remain as such.
Thank you kindly
TT Connect.
TT Connect (Pty) Ltd's reply20 Jun 2023, 08:38
Official
Good morning
Please note that we do have 4 teams that come out for a new installation, each team being the best in their field of expertise, this is to ensure a stable and quality connection going forward. Please also note that any and all updates should be requested from your ISP as they are your single point of contact and will remain as such.
Thank you kindly
TT Connect.
Please note that we do have 4 teams that come out for a new installation, each team being the best in their field of expertise, this is to ensure a stable and quality connection going forward. Please also note that any and all updates should be requested from your ISP as they are your single point of contact and will remain as such.
Thank you kindly
TT Connect.
tT
thabomathiba T's updateReviewer Update
20 Jun 2023, 09:53Good Morning.
While I do note you response which I the apply going forward, I need to mention this,
The very communication you have responded with could have been provided as heads up when 1st installation was scheduled so I avoid to take a full day leave for a 15 minutes work, I could have booked an afternoon installation as a start for that purpose.
On the issue of the ISP I need to indicate I have called with calls dropped after 15 minutes of being on hold and resolved to text the said ISP and as well no joy was received , infact I was told the system will set itself up, I should wait for all lights to come on, at that time I had the power and a blinking LOC lights only , I was sent a link that I must follow once the system stablise in order to connect the router, after a week I still have same light,should I still do nothing when haven't had internet since 01 June 2023 waiting for TTconect to complete with their installation ?
Lastly on the 4 technician issue , other units within our complex were connected on one scheduled meeting, did they have the 4 technician all on site on one job card ? Will their connection be unstable in the future ? Why are you then having different service standards to start with,this what causes the confussions.
While I do note you response which I the apply going forward, I need to mention this,
The very communication you have responded with could have been provided as heads up when 1st installation was scheduled so I avoid to take a full day leave for a 15 minutes work, I could have booked an afternoon installation as a start for that purpose.
On the issue of the ISP I need to indicate I have called with calls dropped after 15 minutes of being on hold and resolved to text the said ISP and as well no joy was received , infact I was told the system will set itself up, I should wait for all lights to come on, at that time I had the power and a blinking LOC lights only , I was sent a link that I must follow once the system stablise in order to connect the router, after a week I still have same light,should I still do nothing when haven't had internet since 01 June 2023 waiting for TTconect to complete with their installation ?
Lastly on the 4 technician issue , other units within our complex were connected on one scheduled meeting, did they have the 4 technician all on site on one job card ? Will their connection be unstable in the future ? Why are you then having different service standards to start with,this what causes the confussions.
tT
thabomathiba T's update20 Jun 2023, 09:53
Reviewer Update
Good Morning.
While I do note you response which I the apply going forward, I need to mention this,
The very communication you have responded with could have been provided as heads up when 1st installation was scheduled so I avoid to take a full day leave for a 15 minutes work, I could have booked an afternoon installation as a start for that purpose.
On the issue of the ISP I need to indicate I have called with calls dropped after 15 minutes of being on hold and resolved to text the said ISP and as well no joy was received , infact I was told the system will set itself up, I should wait for all lights to come on, at that time I had the power and a blinking LOC lights only , I was sent a link that I must follow once the system stablise in order to connect the router, after a week I still have same light,should I still do nothing when haven't had internet since 01 June 2023 waiting for TTconect to complete with their installation ?
Lastly on the 4 technician issue , other units within our complex were connected on one scheduled meeting, did they have the 4 technician all on site on one job card ? Will their connection be unstable in the future ? Why are you then having different service standards to start with,this what causes the confussions.
While I do note you response which I the apply going forward, I need to mention this,
The very communication you have responded with could have been provided as heads up when 1st installation was scheduled so I avoid to take a full day leave for a 15 minutes work, I could have booked an afternoon installation as a start for that purpose.
On the issue of the ISP I need to indicate I have called with calls dropped after 15 minutes of being on hold and resolved to text the said ISP and as well no joy was received , infact I was told the system will set itself up, I should wait for all lights to come on, at that time I had the power and a blinking LOC lights only , I was sent a link that I must follow once the system stablise in order to connect the router, after a week I still have same light,should I still do nothing when haven't had internet since 01 June 2023 waiting for TTconect to complete with their installation ?
Lastly on the 4 technician issue , other units within our complex were connected on one scheduled meeting, did they have the 4 technician all on site on one job card ? Will their connection be unstable in the future ? Why are you then having different service standards to start with,this what causes the confussions.