1 reviews | Active since Sept 2011
Shocking Service from TT Connect
I've been without internet access for more than 2 weeks. I logged a ticket with my ISP and they investigated and found the line to be faulty upon which they logged a ticket with TT Connect. After a few days, with nothing being done, TT Connect closed the ticket without any communication with me.
The ISP opened the ticket again and say they have been escalating the matter with TT Connect but yet nothing has been done. More than 2 weeks down the line and nothing. No word from TT Connect at all about scheduling for the line to be repaired. Then I still get billed full price at the end of the month. What an utter shambles. The ISP, for which I will leave a similarly scathing review, is incapable of holding TT Connect accountable. How can a service provider be a law unto itself like this? Our area Telegram group is littered with similar disaster stories just like this one. TT Connect, just ignoring the ISPs and doing nothing to help their clients.
I am truly sorry for the inconvenience caused.
My team will be in contact with you shortly and I will have my splicer attend to this today sir.
Kind Regards
TT Connect
I am truly sorry for the inconvenience caused.
My team will be in contact with you shortly and I will have my splicer attend to this today sir.
Kind Regards
TT Connect
I trust my team got hold of you sir. My splicer will be attending as a matter of urgency today.
After further investigation, it shows that the ticket sent to us by your ISP was showing that you reside in the Western Cape, hence it was resolved.
Kind Regards
TT Connect
I trust my team got hold of you sir. My splicer will be attending as a matter of urgency today.
After further investigation, it shows that the ticket sent to us by your ISP was showing that you reside in the Western Cape, hence it was resolved.
Kind Regards
TT Connect
With that being said, you still should have contacted me before assuming that the ticket could be closed. Webafrica was also in no position to give me any feedback why the ticket was closed on your end. Had they known they could have addressed the matter in a different way.
However, thanks for getting the issue resolved eventually.
With that being said, you still should have contacted me before assuming that the ticket could be closed. Webafrica was also in no position to give me any feedback why the ticket was closed on your end. Had they known they could have addressed the matter in a different way.
However, thanks for getting the issue resolved eventually.
We informed your ISP that they provided the incorrect details.
Regards
TT Connect
We informed your ISP that they provided the incorrect details.
Regards
TT Connect