Shocking just Shocking service

Absolute shocking services, have had to wait 3 weeks just to get anything done. Eventually when things started happening i received 0 calls from TT Connect to confirm what they will be doing and when, their service consultants just came when ever they felt to the house and i then had to make a plan to be there for them by rushing home from work. Now on top of that they yet again do the same thing pitch up at the house not letting me know anything and when i phone them to confirm why sent out a techie again their answer was its not their people when its the same vehicle and gentleman as the previous day. Unfortunately i was not able to get to the house in time so that meant they just left, And are now telling me that there is a chance i wont even have the fibre for the holidays its been absolutely shocking.