MN
Michael N
1 reviews | Active since Jul 2010
21 Jun 2024, 18:18
******* Service
My fibre line was cut last week Wednesday inside my property.
I logged the call with Vodacom who provided me with a reference number.
To date, I have had to follow up twice a day with Vodacom only to be told that the query has been escalated to TT Connect and provided me with a TT Connect reference number.
Everyday I am told that TT Connect will contact me to set up an appointment to come and repair my line.
I have received no such phone call and have no internet since last week Wednesday.
******* service
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Replies (1)0
Replies (1)TT Connect (Pty) Ltd's replyOfficial
24 Jun 2024, 05:19Good morning sir.
Trust you are well.
Please note that we only received your ticket from your ISP on the 18th and that we are still within our SLA.
I will however escalate your matter to the Maintenance department to reach out to you as a matter of urgency.
Regards
TT Connect
Trust you are well.
Please note that we only received your ticket from your ISP on the 18th and that we are still within our SLA.
I will however escalate your matter to the Maintenance department to reach out to you as a matter of urgency.
Regards
TT Connect
TT Connect (Pty) Ltd's reply24 Jun 2024, 05:19
Official
Good morning sir.
Trust you are well.
Please note that we only received your ticket from your ISP on the 18th and that we are still within our SLA.
I will however escalate your matter to the Maintenance department to reach out to you as a matter of urgency.
Regards
TT Connect
Trust you are well.
Please note that we only received your ticket from your ISP on the 18th and that we are still within our SLA.
I will however escalate your matter to the Maintenance department to reach out to you as a matter of urgency.
Regards
TT Connect
