MN
Michael N

1 reviews | Active since Jul 2010

21 Jun 2024, 18:18

******* Service

My fibre line was cut last week Wednesday inside my property.

I logged the call with Vodacom who provided me with a reference number.

To date, I have had to follow up twice a day with Vodacom only to be told that the query has been escalated to TT Connect and provided me with a TT Connect reference number.

Everyday I am told that TT Connect will contact me to set up an appointment to come and repair my line.

I have received no such phone call and have no internet since last week Wednesday.

******* service

0
Replies (1)
TT Connect (Pty) Ltd
TT Connect (Pty) Ltd's reply24 Jun 2024, 05:19
Official
Good morning sir. 

Trust you are well. 

Please note that we only received your ticket from your ISP on the 18th and that we are still within our SLA. 

I will however escalate your matter to the Maintenance department to reach out to you as a matter of urgency. 

Regards 

TT Connect