TT
Theresa T
1 reviews | Active since Feb 2015
17 Jan 2022, 08:58
Service
Good day, Kindly note that I have been waiting since 12/01/2022 regarding somebody to contact me to install the Fibre Cables at my premises. The consultant took the measurements and said somebody will contact me. I've been holding on this morning for about 30 minutes on *** to enquire however nobody has answer the calls. According to reviews that I've read, TT Connect is not very good at customer service, please proof me wrong as I did heard good things as well. Can somebody please contact me regarding this. Thank you. My Pre-installation Invoice Number is 15788 .
Helpful (0)
Replies (5)0
Replies (5)
TT Connect (Pty) Ltd's replyOfficial
17 Jan 2022, 09:49Good morning Theresa
I am truly sorry to hear about this.
I will get hold of the relevant department and have them contact you back as a matter of urgency.
I truly apologize for any inconvenience caused.
regards
TT Connect
I am truly sorry to hear about this.
I will get hold of the relevant department and have them contact you back as a matter of urgency.
I truly apologize for any inconvenience caused.
regards
TT Connect
TT Connect (Pty) Ltd's reply17 Jan 2022, 09:49
Official
Good morning Theresa
I am truly sorry to hear about this.
I will get hold of the relevant department and have them contact you back as a matter of urgency.
I truly apologize for any inconvenience caused.
regards
TT Connect
I am truly sorry to hear about this.
I will get hold of the relevant department and have them contact you back as a matter of urgency.
I truly apologize for any inconvenience caused.
regards
TT Connect
TT
Theresa T's updateReviewer Update
17 Jan 2022, 10:27Thank you, I did receive a call and they are installing it tomorrow, it is just sad that we first need to complain before something is done.
TT
Theresa T's update17 Jan 2022, 10:27
Reviewer Update
Thank you, I did receive a call and they are installing it tomorrow, it is just sad that we first need to complain before something is done.
TT Connect (Pty) Ltd's replyOfficial
19 Jan 2022, 12:55Only a pleasure to assist.
Please note that we were still within our SLA regarding your installation.
Kind Regards
TT Connect
Please note that we were still within our SLA regarding your installation.
Kind Regards
TT Connect
TT Connect (Pty) Ltd's reply19 Jan 2022, 12:55
Official
Only a pleasure to assist.
Please note that we were still within our SLA regarding your installation.
Kind Regards
TT Connect
Please note that we were still within our SLA regarding your installation.
Kind Regards
TT Connect
TT
Theresa T's updateReviewer Update
19 Jan 2022, 13:19Yes, I know but you could have kept me informed as I've been waiting for installation since 21 December 2021 where Vodacom said to me it will take two weeks and after that I've found out that your staff was on leave till 05/01/2022 - so definitely there is no communication, and only to hear that there are about 4 different teams/people that will assist me with this.
TT
Theresa T's update19 Jan 2022, 13:19
Reviewer Update
Yes, I know but you could have kept me informed as I've been waiting for installation since 21 December 2021 where Vodacom said to me it will take two weeks and after that I've found out that your staff was on leave till 05/01/2022 - so definitely there is no communication, and only to hear that there are about 4 different teams/people that will assist me with this.
TT Connect (Pty) Ltd's replyOfficial
20 Jan 2022, 10:22Good morning Theresa
We truly do apologize for the inconvenience caused and will most definitely look into refining the process.
Kind regards
TT Connect
We truly do apologize for the inconvenience caused and will most definitely look into refining the process.
Kind regards
TT Connect
TT Connect (Pty) Ltd's reply20 Jan 2022, 10:22
Official
Good morning Theresa
We truly do apologize for the inconvenience caused and will most definitely look into refining the process.
Kind regards
TT Connect
We truly do apologize for the inconvenience caused and will most definitely look into refining the process.
Kind regards
TT Connect