Problem with operations

It’s frustrating that it takes a company a whole week to sort out the Wi-Fi. The technician who came out was very helpful and understood my frustration.

However, there are some points that need improvement. It would be more efficient to send all the technicians out at once to save time or to ensure they have the proper training to handle everything in one visit. Currently, you send one person to install and another to connect the wires, followed by someone else to fix the mistakes. This is unprofessional.

When the technician calls the office, the response is often “We know how it works.” However, that’s not the case. In my experience, when you arrange for a technician to come at a certain time, that person should be qualified to do the job from start to finish. There’s a gap in your business process.

Please let me know if you need a new operations manager.