Poor Network, Pathetic Customer Service

About a month ago, TT Connect replaced the Fibre Modem that I had. The new and smaller modem was apparently meant to save power and reduce network outages. Since then, I have had a very unstable connection - the connection drops at least 3 times daily for a duration of about 5 minutes. I complained repeatedly to the ISP (AfriHost). Eventually a service request was opened with TT Connect about 2 weeks ago. I was informed that I would be charged a call out fee, which I agreed. No one has bothered to come through and see for themselves the issue I face daily. This is pathetic. I really expected better but I now understand why most people prefer an OpenServe line