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Callum

1 reviews | Active since Feb 2021

09 Feb 2021, 14:21

Poor connection speeds and connection

Since we started using this service we have had fluctuating speeds ranging 0 to 10 mbs with no consistency of when we will have our full package speed and when not. Also the connection will drop at random moments for random amounts of time and we never know when we will have our internet back. This is a poor reflection of the company and your services and we have yet to hear of anything positive being said about your service from everyone we know who are using your service.

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Replies (2)
TT Connect (Pty) Ltd
TT Connect (Pty) Ltd's reply09 Feb 2021, 14:43
Official
Good Day Callum, 

 We are sorry to hear about this and thank you for bringing this to our attention. I have looked for a ticket from your ISP to us regarding your speed issues and am unable to find one. Would you kindly log a call with your ISP to investigate the link speeds, once they have determined that the issue is on TT Connect side we will conduct further investigations. As we deal directly with the ISP's a ticket will have to be logged to them to perform primary investigations on their equipment before it is sent to us. 

I do thank you for your feedback and will keep a eye out for a ticket from you, once received we will be sure to prioritise it. 

Kind Regards 

TT Connect
TT Connect (Pty) Ltd
TT Connect (Pty) Ltd's reply10 Feb 2021, 11:03
Official
Good day Callum

Please advise if you have managed to log a ticket with your ISP as yet regarding your speeds. 

I haven't received any ticket as yet from your ISP regarding your issue. 

Kind Regards 

TT Connect