ZB
Zander B
1 reviews | Active since May 2019
11 Jun 2024, 13:04
PLEASE IF POSSIBLE DO NOT USE TT CONNECT
Can't complain about the service, because there is no service. Call was logged on my behalf thru afrihost reference number 319634. Three working days later still no response. Called to follow up regarding this mater and the lady told me the call was closed. They promised to call me back, but that didn't happen either. Wish they can just get the service done.
Helpful (0)
Replies (4)0
Replies (4)
TT Connect (Pty) Ltd's replyOfficial
11 Jun 2024, 13:12Good day
Trust you are well.
Please note that the ticket you referenced was deed closed because your ISP logged it to the incorrect department. We requested and responded to them, asking to please send the requests to the original order number where the relevant department could assist.
Please follow up regarding your order with your ISP, as their update was sent to the support department while your new order is still in open state with the new orders department.
Please note that the ticket is still within SLA on our side.
We are truly sorry for the inconvenience caused and will be following up with the installations department.
Regards
TT Connect Support
Trust you are well.
Please note that the ticket you referenced was deed closed because your ISP logged it to the incorrect department. We requested and responded to them, asking to please send the requests to the original order number where the relevant department could assist.
Please follow up regarding your order with your ISP, as their update was sent to the support department while your new order is still in open state with the new orders department.
Please note that the ticket is still within SLA on our side.
We are truly sorry for the inconvenience caused and will be following up with the installations department.
Regards
TT Connect Support
TT Connect (Pty) Ltd's reply11 Jun 2024, 13:12
Official
Good day
Trust you are well.
Please note that the ticket you referenced was deed closed because your ISP logged it to the incorrect department. We requested and responded to them, asking to please send the requests to the original order number where the relevant department could assist.
Please follow up regarding your order with your ISP, as their update was sent to the support department while your new order is still in open state with the new orders department.
Please note that the ticket is still within SLA on our side.
We are truly sorry for the inconvenience caused and will be following up with the installations department.
Regards
TT Connect Support
Trust you are well.
Please note that the ticket you referenced was deed closed because your ISP logged it to the incorrect department. We requested and responded to them, asking to please send the requests to the original order number where the relevant department could assist.
Please follow up regarding your order with your ISP, as their update was sent to the support department while your new order is still in open state with the new orders department.
Please note that the ticket is still within SLA on our side.
We are truly sorry for the inconvenience caused and will be following up with the installations department.
Regards
TT Connect Support
TT Connect (Pty) Ltd's replyOfficial
11 Jun 2024, 13:17We will, however be sending out a splicer as soon as possible. my team will be in contact with you shortly.
Regards
TT Connect
Regards
TT Connect
TT Connect (Pty) Ltd's reply11 Jun 2024, 13:17
Official
We will, however be sending out a splicer as soon as possible. my team will be in contact with you shortly.
Regards
TT Connect
Regards
TT Connect
ZB
Zander B's updateReviewer Update
13 Jun 2024, 12:31Quick update.
TT Connect installed a new fiber cable the very next day. I must say they were punctual.
Today they have completed the splicing. Thank you TT Connect for this after service.
TT Connect installed a new fiber cable the very next day. I must say they were punctual.
Today they have completed the splicing. Thank you TT Connect for this after service.
ZB
Zander B's update13 Jun 2024, 12:31
Reviewer Update
Quick update.
TT Connect installed a new fiber cable the very next day. I must say they were punctual.
Today they have completed the splicing. Thank you TT Connect for this after service.
TT Connect installed a new fiber cable the very next day. I must say they were punctual.
Today they have completed the splicing. Thank you TT Connect for this after service.
TT Connect (Pty) Ltd's replyOfficial
18 Jun 2024, 05:04Good morning.
It is only a pleasure.
Regards
TT Connect
It is only a pleasure.
Regards
TT Connect
TT Connect (Pty) Ltd's reply18 Jun 2024, 05:04
Official
Good morning.
It is only a pleasure.
Regards
TT Connect
It is only a pleasure.
Regards
TT Connect