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JE
Juanita E

1 reviews | Active since Dec 2014

02 Jun 2018, 09:30

Non existent service delivery

Worst experience. Fibre line broken and they are not responding. Fault logged 90 hours ago to find out they do not work over weekends!

0
Replies (4)
TT Connect (Pty) Ltd
TT Connect (Pty) Ltd's reply04 Jun 2018, 09:36
Official

Good morning,

Thank you for making us aware of your complaint.

Please contact your service provider as TT Connect does not deal with end customers. Your ISP must log a ticket directly with TT Connect at : *** to get this matter resolved.

Regards, TT Connect

JE
Juanita E's update04 Jun 2018, 09:51
Reviewer Update
Really!!!! My ISP has not been successful in getting TTConnect to respond. With every call to Vox, they contact TTConnect. Every time I get the same response, TTConnect will phone me. I am yet to receive a phone call. When phoning Vox on Friday afternoon, they once again contacted TTConnect without success. I then again phoned Vox on Saturday to hear your splicing department does not work over weekends. Then I stopped at 3 TTConnect vehicles yesterday to hear they are busy splicing and they do work over weekends. Corner SHeridan and Bayley in BEnoni.
TT Connect (Pty) Ltd
TT Connect (Pty) Ltd's reply04 Jun 2018, 10:13
Official

Please supply us with your contact details and it will be given to the Installations department's Manager for urgent attention. Regards

JE
Juanita E's update04 Jun 2018, 10:24
Reviewer Update
I eventually phoned Johan van der Berg from TTConnect and an Ivanka from TTConnect has just phoned. They are sending the necessary teams out tomorrow only as they are fully booked for today. It will be exactly a week from booking my fault that the ticket will be seen to. Although grateful for an eventual response after 20 phone calls, Hello Peter, etc, it is terrible service to have to wait a wee****!