Non-existent customer service department

I have now had it with this company.

Lodged a complaint through my service provider weeks ago and have yet to receive a response. Why should we as customers have to resort to complaining online before any type of response is received ? Even the service providers are fed up with TT connect .

Issues are as follows:

I am experiencing severe packet loss every few minutes. The packet loss is evident throughout the entire complex. This makes online gaming impossible . The whole point of spending thousands of Rands on installing fibre was to ensure the best possible gaming experience. My service provider has been trying for weeks to get any sort of response from TT Connect but to no avail. It has now got to the point where TT connect don't even respond to them.

TT connect, your customers feel helpless, let down and infuriated .