Issues unresolved after 3 months (Dec 2022 - current (Mar 2023))

We have logged issues with frequent intermittent outages on our 100Mbps fibre line. The first time we logged this type of issue was 8 December 2022. When we have internet, the speed is fine, but our supply is not constant throughout the day. Our issues to not coincide with loadshedding at all and thus loadshedding or electricity can not be blamed. The outages are usually anything from 30 min to over 3 hours (of no internet). We experience between 3 and 7 outages daily. We have to people working from home most of the time and the issues has cost us time and a lot of additional cellphone data purchases.

Since 8 December we have logged/opened frequent tickets with many tickets re-opened, escalated and re-escalated (TT connect issues logged through our ISP, Afrihost). TT connect did remote checks most of the times after which they always state that the line is fine. TT connect did only 2 home checks over the period of 3 months (and many tickets logged). Upon every home check they discovered some kind of issue on the line or settings and 'promised' that all our problems will now be resolved. This seems to have been empty promises as we still experience the same issue on a daily basis. By now we are well passed frustrated and disappointed in the poor service we have received from TT Connect.