Incomplete Installation - Afrihost & TT Connect

I wish this platform could allow us to attach photo' so we never have to type. Unacceptable does not begin to explain the ********** service I have received. Firstly the technicians almost left without installing because it was impossible they said. It took my neighbour who is not even in that field to cross-questioned them and they then had a solution. The inconvenience of leaving work early just to have 6 technicians in your home, in this pandemic and an incomplete installation is appalling for me. This was done Thursday, sent my complain to Afrihost on Friday which was then escalated to TT Connect. Had I been informed that it takes this long then I would have attempted to find viable solutions. Still have not received any communication from TT Connect as to when this mess will be sorted out. Its unacceptable, I cannot work from home and must find alternatives because its taking that long to get it up and running. Such services are unacceptable. You cannot treat customers like this and think its acceptable.