AB
Andrew B
1 reviews | Active since Nov 2018
14 Nov 2018, 19:19
***********, non existent customer Service
It has now been close on a year since tt connect ripped up my driveway, lost bricks and never returned it to the state that it was in. I ordered fibre non the less from Afrihost who put a nice notice on my gate while this was all happening. I have followed up with them monthly and every time the same response - waiting for tt connect. Don’t try emailing tt connect, don’t try phoning them, they don’t respond. Possibly they may respond to this, but I will not hold my breath!
Can’t be long now before they go bust with this level of service in this day and age!!! If you live in Edenvale or Greenstone sorry to say you won’t be getting fibre anytime soon and if tt connect offer don’t bother.
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Replies (2)
TT Connect (Pty) Ltd's replyOfficial
15 Nov 2018, 08:26Good day.
Thank you for making us aware of your complaint. In order for us to escalate your query to the correct department, kindly supply us with your contact details and address.
Kind regards
Thank you for making us aware of your complaint. In order for us to escalate your query to the correct department, kindly supply us with your contact details and address.
Kind regards
TT Connect (Pty) Ltd's reply15 Nov 2018, 08:26
Official
Good day.
Thank you for making us aware of your complaint. In order for us to escalate your query to the correct department, kindly supply us with your contact details and address.
Kind regards
Thank you for making us aware of your complaint. In order for us to escalate your query to the correct department, kindly supply us with your contact details and address.
Kind regards
AB
Andrew B's updateReviewer Update
22 Nov 2018, 20:07And the total lack of service continues. The argument now seems to be between Afrihost and TT Connect with neither being sure who has dropped the ball. TT Connect I tried emailing you re this but as is the norm I have had no response. It does seem that you respond to hello Peter so please confirm that you have the 'ticket' from Afrihost and now when will installation begin? Don't think I am being unreasonable 8 months later and counting...
AB
Andrew B's update22 Nov 2018, 20:07
Reviewer Update
And the total lack of service continues. The argument now seems to be between Afrihost and TT Connect with neither being sure who has dropped the ball. TT Connect I tried emailing you re this but as is the norm I have had no response. It does seem that you respond to hello Peter so please confirm that you have the 'ticket' from Afrihost and now when will installation begin? Don't think I am being unreasonable 8 months later and counting...