UR
Unathi R
1 reviews | Active since Nov 2019
28 Jul 2021, 18:05
HORRIBLE!!
This is my second experience with TT connect, same as the first time, horrible service! I had logged a call with my service provider last week Thursday, they logged with TT connect and I’m still waiting for someone to let us know when they come to assist with the internet problem. This has wasted so much of my time and money.
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TT Connect (Pty) Ltd's replyOfficial
29 Jul 2021, 06:16Good morning Unathi
I am very sorry to hear about this and thank you for bringing it to my attention.
I do apologize, your ticket was sent to us on the 25th on July and unfortunately took a bit longer as no details where provided to us by your service provider in the ticket.
I have escalated your ticket. My team will be making contact with you shortly regarding a suitable time for a engineer to come out and assist you.
We do apologize for any inconvenience caused.
Kind regards
TT Connect.
I am very sorry to hear about this and thank you for bringing it to my attention.
I do apologize, your ticket was sent to us on the 25th on July and unfortunately took a bit longer as no details where provided to us by your service provider in the ticket.
I have escalated your ticket. My team will be making contact with you shortly regarding a suitable time for a engineer to come out and assist you.
We do apologize for any inconvenience caused.
Kind regards
TT Connect.
TT Connect (Pty) Ltd's reply29 Jul 2021, 06:16
Official
Good morning Unathi
I am very sorry to hear about this and thank you for bringing it to my attention.
I do apologize, your ticket was sent to us on the 25th on July and unfortunately took a bit longer as no details where provided to us by your service provider in the ticket.
I have escalated your ticket. My team will be making contact with you shortly regarding a suitable time for a engineer to come out and assist you.
We do apologize for any inconvenience caused.
Kind regards
TT Connect.
I am very sorry to hear about this and thank you for bringing it to my attention.
I do apologize, your ticket was sent to us on the 25th on July and unfortunately took a bit longer as no details where provided to us by your service provider in the ticket.
I have escalated your ticket. My team will be making contact with you shortly regarding a suitable time for a engineer to come out and assist you.
We do apologize for any inconvenience caused.
Kind regards
TT Connect.