KT
KABELO T
1 reviews | Active since Jun 2021
30 Jun 2021, 12:26
Fibre Line Re-splicing
The TT Connect servicemen themselves were very professional and fixed my problem (re-splicing) within 2 hours. However, 2 stars deducted because of the delay in communication between the ISP and TT Connect to expedite the repair of my line. This took 2 weeks to fix.
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Replies (3)
TT Connect (Pty) Ltd's replyOfficial
30 Jun 2021, 13:01 Good afternoon Kabelo
Thank you kindly for the review and for taking the time to review us! It is highly appreciated.
Please note that we will only be made aware about any issues once the ISP has informed us with a ticket logged to us, we only received your ticket 63122 on the 15the of June and had it resolved by the 17th of June.
Kind Regards
TT Connect
Thank you kindly for the review and for taking the time to review us! It is highly appreciated.
Please note that we will only be made aware about any issues once the ISP has informed us with a ticket logged to us, we only received your ticket 63122 on the 15the of June and had it resolved by the 17th of June.
Kind Regards
TT Connect
TT Connect (Pty) Ltd's reply30 Jun 2021, 13:01
Official
Good afternoon Kabelo
Thank you kindly for the review and for taking the time to review us! It is highly appreciated.
Please note that we will only be made aware about any issues once the ISP has informed us with a ticket logged to us, we only received your ticket 63122 on the 15the of June and had it resolved by the 17th of June.
Kind Regards
TT Connect
Thank you kindly for the review and for taking the time to review us! It is highly appreciated.
Please note that we will only be made aware about any issues once the ISP has informed us with a ticket logged to us, we only received your ticket 63122 on the 15the of June and had it resolved by the 17th of June.
Kind Regards
TT Connect
KT
KABELO T's updateReviewer Update
30 Jun 2021, 14:56Your serviceman responded to the 2nd ticket, after the 1st one had supposedly disappeared into the dark void (ticket #61546) after a frustrating back and forth with the call center.
Maybe you should consider improving the efficiency of the communication channels between the fibre line provider and the the ISP. This would lead to less frustration and the client can direct their gratitude or displeasure to the correct party.
For what its worth, now that I understand the reporting ladder and realise that the bulk of the issues lay with Afrihost and not you, I would upgrade my rating to 4/5 stars. I can't seem to update the star rating. Sorry.
Maybe you should consider improving the efficiency of the communication channels between the fibre line provider and the the ISP. This would lead to less frustration and the client can direct their gratitude or displeasure to the correct party.
For what its worth, now that I understand the reporting ladder and realise that the bulk of the issues lay with Afrihost and not you, I would upgrade my rating to 4/5 stars. I can't seem to update the star rating. Sorry.
KT
KABELO T's update30 Jun 2021, 14:56
Reviewer Update
Your serviceman responded to the 2nd ticket, after the 1st one had supposedly disappeared into the dark void (ticket #61546) after a frustrating back and forth with the call center.
Maybe you should consider improving the efficiency of the communication channels between the fibre line provider and the the ISP. This would lead to less frustration and the client can direct their gratitude or displeasure to the correct party.
For what its worth, now that I understand the reporting ladder and realise that the bulk of the issues lay with Afrihost and not you, I would upgrade my rating to 4/5 stars. I can't seem to update the star rating. Sorry.
Maybe you should consider improving the efficiency of the communication channels between the fibre line provider and the the ISP. This would lead to less frustration and the client can direct their gratitude or displeasure to the correct party.
For what its worth, now that I understand the reporting ladder and realise that the bulk of the issues lay with Afrihost and not you, I would upgrade my rating to 4/5 stars. I can't seem to update the star rating. Sorry.
TT Connect (Pty) Ltd's replyOfficial
30 Jun 2021, 15:23Good afternoon sir.
No worries, thank you kindly for understanding.
I had a look into the first ticket and it was actually logged incorrectly to us by the ISP. I do apologize for any inconvenience caused due to this.
We will most definitely look at ways in improving communication channels sir.
We strive to deliver the best quality service to you our valued customers and your feedback is very important to us as it assists us to streamline or maybe fix gaps in processes.
Thank you again for your rating and taking the time to respond to me sir. It is Highly appreciated.
Kindest regards
Madelaine
No worries, thank you kindly for understanding.
I had a look into the first ticket and it was actually logged incorrectly to us by the ISP. I do apologize for any inconvenience caused due to this.
We will most definitely look at ways in improving communication channels sir.
We strive to deliver the best quality service to you our valued customers and your feedback is very important to us as it assists us to streamline or maybe fix gaps in processes.
Thank you again for your rating and taking the time to respond to me sir. It is Highly appreciated.
Kindest regards
Madelaine
TT Connect (Pty) Ltd's reply30 Jun 2021, 15:23
Official
Good afternoon sir.
No worries, thank you kindly for understanding.
I had a look into the first ticket and it was actually logged incorrectly to us by the ISP. I do apologize for any inconvenience caused due to this.
We will most definitely look at ways in improving communication channels sir.
We strive to deliver the best quality service to you our valued customers and your feedback is very important to us as it assists us to streamline or maybe fix gaps in processes.
Thank you again for your rating and taking the time to respond to me sir. It is Highly appreciated.
Kindest regards
Madelaine
No worries, thank you kindly for understanding.
I had a look into the first ticket and it was actually logged incorrectly to us by the ISP. I do apologize for any inconvenience caused due to this.
We will most definitely look at ways in improving communication channels sir.
We strive to deliver the best quality service to you our valued customers and your feedback is very important to us as it assists us to streamline or maybe fix gaps in processes.
Thank you again for your rating and taking the time to respond to me sir. It is Highly appreciated.
Kindest regards
Madelaine