RV
RUAN V
1 reviews | Active since Jul 2021
03 Jul 2021, 14:37
Fiber internet
The internet connection speed isn't close to what I am paying the ISP for and there also seems to be a lack of communication between the ISP and TT connect. I pay for 100mb/s line and get 3-60mb/s. I would happy if I got what I pay for
Helpful (0)
Replies (1)0
Replies (1)
TT Connect (Pty) Ltd's replyOfficial
05 Jul 2021, 07:27Good day Ruan
I am truly sorry to hear about this and thank you for bringing it to my attention.
We usually require a ticket logged to us by your ISP as they need to perform primary investigations, currently I am not finding any ticket logged to us by your ISP to assist.
Please would you advise if your ISP provided you with a TT Connect Ticket ref in order for me to get my technicians to assist as a matter of urgency, if they have not yet logged one with us would you kindly request one to be logged to us by your ISP.
We apologize for any inconvenience caused and look forward to sorting out your issue as soon as possible.
Kind regards
TT connect
I am truly sorry to hear about this and thank you for bringing it to my attention.
We usually require a ticket logged to us by your ISP as they need to perform primary investigations, currently I am not finding any ticket logged to us by your ISP to assist.
Please would you advise if your ISP provided you with a TT Connect Ticket ref in order for me to get my technicians to assist as a matter of urgency, if they have not yet logged one with us would you kindly request one to be logged to us by your ISP.
We apologize for any inconvenience caused and look forward to sorting out your issue as soon as possible.
Kind regards
TT connect
TT Connect (Pty) Ltd's reply05 Jul 2021, 07:27
Official
Good day Ruan
I am truly sorry to hear about this and thank you for bringing it to my attention.
We usually require a ticket logged to us by your ISP as they need to perform primary investigations, currently I am not finding any ticket logged to us by your ISP to assist.
Please would you advise if your ISP provided you with a TT Connect Ticket ref in order for me to get my technicians to assist as a matter of urgency, if they have not yet logged one with us would you kindly request one to be logged to us by your ISP.
We apologize for any inconvenience caused and look forward to sorting out your issue as soon as possible.
Kind regards
TT connect
I am truly sorry to hear about this and thank you for bringing it to my attention.
We usually require a ticket logged to us by your ISP as they need to perform primary investigations, currently I am not finding any ticket logged to us by your ISP to assist.
Please would you advise if your ISP provided you with a TT Connect Ticket ref in order for me to get my technicians to assist as a matter of urgency, if they have not yet logged one with us would you kindly request one to be logged to us by your ISP.
We apologize for any inconvenience caused and look forward to sorting out your issue as soon as possible.
Kind regards
TT connect