Disgusting Service

TT Connect do an infrastructure upgrade in my complex. Cut the connection to my home. After numerous requests and 5 days without internet a technician comes out and says the line is broken. Upon following up on day 6 I get told that in order to proceed they need a picture of the broken cable. I advised that I have no idea where the break is the response from TT Connect is sorry we can’t proceed and will close the call. Not to mention their account executive assigned to the upgrade cuts my call and refuses to return text messages