Damaged property

Faith was on our property this morning to conclude the installation of the fiber.

The TT connect team has damaged a water pipe or drain when they trenched the fiber cable into the ground.

We are not satisfied with the exterior work that the TT connect team has done.

Our domestic lady has signed the post-installation form, which she should not have signed. We did not give her permission to sign off any work if she doesn’t know what the guys were doing and cannot sign off the work.

Please can TT connect arrange a plumber to come and repair the problem. This has been going on since the 22/11/2017. We have reported the problem within the 1-month time frame.

This is the second time I am sending this mail, as no one came out to the property as promised. I was told that there will be someone this week, Wednesday or Thursday to come and fix the leak. Still to no avail.