Customer service disappointing

If I could give this a zero rating I would!!!!

Internet service was intermittent for more than a week. Line went down on the 23rd August for the whole day and started working in the evening. 24th August line went down again, I whatsapped Afrihost to be told that they need to log a ticket with TT Connect. It would take 24-48 hours to resolve. They only tried to contact me on the 28th when I was unavailable at the time. There was no communication via email or whatsapp to advise on status. Line has been done since 27th August and I logged another ticket with Afrihost on the 29th at 10pm. I have contacted TT connect directly on the 30th and was told they would provide feedback in an hour. 2.5 hours later and no response only to get a call now to say there was an upgrade being done in the area and they scheduled my line for Sunday, the 1st. Now it will be almost a week with no internet which is crucial to my work and I am paying for a service that I am not receiving!!!!! The lack of understanding or attempt to resolve this as a matter of urgency is shocking and disappointing.