Bad Service - unable to work for more than a week now

I am within a TT Connect area. I have transferred to from one ISP to Axxess starting from this month but experience so bad. I scheduled this transfer on the 1 October, my internet service was terminated by the old ISP on the 1 November which is correct. Axxess did not update me up untill I made the contact. I kept on following up daily and all that time I was given same response - that I will be Informed when TT Connect has given a feedback - no mention of what feedback.

I had to call TT Connect on 6th October to check what is a problem - TT Connect informed me that my transfer was scheduled the next day - this is a feedback I was expecting from Axxess all the time I was contacting and requesting status of my activation. Only God knows why TT Connect takes so many days to terminate after a termination date, meaning you have to stay without internet access for almost a week.

Fast forward, on the 8th, I had to make calls to Fibre Orders, this is beside the WhatsApp support requests I have been sending daily. I could not be assisted by the two gentlemen on both calls. I requested for a call back and the lady contacted me around 13:00. Also tried to assist but she did not win. She then informed me that my line needed to be reprovisioned and it will take 24 to 48 hours. I did not get confirmation for this, I did not know if this reprovisioning was done or not.

Axxess does not promptly respond to online ticket logged. This also frastrated me. Responses are always late and outdated yet we can't log tickets straight With TT Connect.

This yesterday I decided to call again and check what is going on with my activation. To my surprise and shock I was informed that a ticket was logged for the fault and technician have to come to my house and check. If I did not call, I was never going to know that the issue is no longer reprovisioning but TT Connect technician have to come and check.

I decided to call TT Connect myself to understand what is the issue. TT Connect explained that there is something wrong with my line and thier technician will have to come and check. Also informed me that Axxess had not logged any ticket for the fault. The lady then use the activation ticket to escalate my issue to technical team.

I am so frastrated because I use internet for everything at home including work and very important meetings. I have important meetings that I have missed already and tomorrow and Tuesday I might miss other important meetings.

TT Connect ISPs are a really mess and this is a abuse because it's a monopoly in our area. It's TT Connect or you no fibre. At least they should try to be effective and ensure thier service providers give necessary support to customers. I think ISPs just take many customers and have no capacity to support customers.

Very bad experience