NR
Nikethan R
1 reviews | Active since Jun 2012
01 Jan 2024, 16:47
Bad service
Pathetic service. Spoke to so many agents on their stupid whatsapp service from Tuesday 23rd December 2023. They only logged a fault with tt connect on the 29th. So I'm sitting without a connection for about 10 days now. But their system shows that my line is down for 2 days. One useless company to deal with. Companies are open today and a lot of people are on standby, but tt connect is on holiday.
Helpful (0)
Replies (2)0
Replies (2)
TT Connect (Pty) Ltd's replyOfficial
08 Jan 2024, 09:46Good morning
Kindly note that we do not provide support thru a WhatsApp channel. We deal directly with the ISP and can only act upon requests received from them once their primary troubleshooting has been completed.
I suspect you were dealing with your ISP and NOT TTConnect, wich is the FNO.
We are also unable to find you on our system. Can you perhaps provide us with the primary account holder's details in order to investigate further?
Thank you
TT Connect
Kindly note that we do not provide support thru a WhatsApp channel. We deal directly with the ISP and can only act upon requests received from them once their primary troubleshooting has been completed.
I suspect you were dealing with your ISP and NOT TTConnect, wich is the FNO.
We are also unable to find you on our system. Can you perhaps provide us with the primary account holder's details in order to investigate further?
Thank you
TT Connect
TT Connect (Pty) Ltd's reply08 Jan 2024, 09:46
Official
Good morning
Kindly note that we do not provide support thru a WhatsApp channel. We deal directly with the ISP and can only act upon requests received from them once their primary troubleshooting has been completed.
I suspect you were dealing with your ISP and NOT TTConnect, wich is the FNO.
We are also unable to find you on our system. Can you perhaps provide us with the primary account holder's details in order to investigate further?
Thank you
TT Connect
Kindly note that we do not provide support thru a WhatsApp channel. We deal directly with the ISP and can only act upon requests received from them once their primary troubleshooting has been completed.
I suspect you were dealing with your ISP and NOT TTConnect, wich is the FNO.
We are also unable to find you on our system. Can you perhaps provide us with the primary account holder's details in order to investigate further?
Thank you
TT Connect
NR
Nikethan R's updateReviewer Update
08 Jan 2024, 14:10Good day and that you for your response.
Webafrica has advised me that they have issued a ticked to you guys after their internal fault finding. I have put in a cancelation through this useless company but my line still needs to be fixed.
Webafrica Reference: #184589
Provider: TTConnect
Logged on: 2023-12-29 19:19:04
Service: Fibre: TTConnect Uncapped 15/15 Mbps (fhh49@wafibre)
I've spoken to one of you technician last week at 9 hig road, eastleigh, edenvale and they advised that the ticket was only being dealt with the next day during last week. My line is still down from the 26th of December 2023 till date.
Email: ***
Webafrica has advised me that they have issued a ticked to you guys after their internal fault finding. I have put in a cancelation through this useless company but my line still needs to be fixed.
Webafrica Reference: #184589
Provider: TTConnect
Logged on: 2023-12-29 19:19:04
Service: Fibre: TTConnect Uncapped 15/15 Mbps (fhh49@wafibre)
I've spoken to one of you technician last week at 9 hig road, eastleigh, edenvale and they advised that the ticket was only being dealt with the next day during last week. My line is still down from the 26th of December 2023 till date.
Email: ***
NR
Nikethan R's update08 Jan 2024, 14:10
Reviewer Update
Good day and that you for your response.
Webafrica has advised me that they have issued a ticked to you guys after their internal fault finding. I have put in a cancelation through this useless company but my line still needs to be fixed.
Webafrica Reference: #184589
Provider: TTConnect
Logged on: 2023-12-29 19:19:04
Service: Fibre: TTConnect Uncapped 15/15 Mbps (fhh49@wafibre)
I've spoken to one of you technician last week at 9 hig road, eastleigh, edenvale and they advised that the ticket was only being dealt with the next day during last week. My line is still down from the 26th of December 2023 till date.
Email: ***
Webafrica has advised me that they have issued a ticked to you guys after their internal fault finding. I have put in a cancelation through this useless company but my line still needs to be fixed.
Webafrica Reference: #184589
Provider: TTConnect
Logged on: 2023-12-29 19:19:04
Service: Fibre: TTConnect Uncapped 15/15 Mbps (fhh49@wafibre)
I've spoken to one of you technician last week at 9 hig road, eastleigh, edenvale and they advised that the ticket was only being dealt with the next day during last week. My line is still down from the 26th of December 2023 till date.
Email: ***