CM
Christo M
1 reviews | Active since Oct 2022
02 Oct 2022, 15:59
Bad service.
All of a sudden during load shedding I lose internet connectivity. Tried calling them but to no avail as they do not take calls on a Sunday. Seems that they dont have backup power as other providers . Guess i am canceling my subscription.
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Replies (1)
TT Connect (Pty) Ltd's replyOfficial
04 Oct 2022, 12:47Good afternoon
Trust you are well.
Please note that you will have to contact your ISP as your first point of contact. as the ISP is our client we deal directly with them.
Please note that we do have back up power in our Pops. Due to the continuous outages and extended periods it might have been that the exchange you connect to went down due to insufficient time to recharge. This is something we have rectified.
Regards
TT Connect
Trust you are well.
Please note that you will have to contact your ISP as your first point of contact. as the ISP is our client we deal directly with them.
Please note that we do have back up power in our Pops. Due to the continuous outages and extended periods it might have been that the exchange you connect to went down due to insufficient time to recharge. This is something we have rectified.
Regards
TT Connect
TT Connect (Pty) Ltd's reply04 Oct 2022, 12:47
Official
Good afternoon
Trust you are well.
Please note that you will have to contact your ISP as your first point of contact. as the ISP is our client we deal directly with them.
Please note that we do have back up power in our Pops. Due to the continuous outages and extended periods it might have been that the exchange you connect to went down due to insufficient time to recharge. This is something we have rectified.
Regards
TT Connect
Trust you are well.
Please note that you will have to contact your ISP as your first point of contact. as the ISP is our client we deal directly with them.
Please note that we do have back up power in our Pops. Due to the continuous outages and extended periods it might have been that the exchange you connect to went down due to insufficient time to recharge. This is something we have rectified.
Regards
TT Connect