BAD CUSTOMER SERVICE

We logged the initial ticket on Friday at 16h22 through Vox Telecom as we are not allowed to contact TT connect directly. None the less, I have called numerous times requesting acknowledgement of the issue and update on when the problem will be fixed to no avail. They schedule an appointment to upgrade the Fibre box but then disconnect all connections. How can YOU disconnect people's internet #1 after payment and #2 before YOU complete YOUR upgrades.