Appalling customer service

If I could give 0 stars I would ! My Internet has been down for just under a WEEK , The ongoing issue concerning my fibre box, which was reported to both MWEB and TTConnect five days ago. Despite repeated attempts to seek assistance, no technician or representative has attended to the problem, and the issue remains unresolved. This delay has led to severe disruptions in my home-based business operations, which rely heavily on a stable and consistent internet connection.

As a result of the ongoing connectivity issues, I have experienced substantial financial losses due to my inability to perform essential work. I rely on uninterrupted access to the internet to meet client deadlines and carry out daily tasks. I am unable to fulfill my professional obligations which I highlighted repeatedly to the representative which has obviously fallen on deaf ears . The customer service is absolutely appalling.