Angry Customer

The service provided by them is absolutely terrible. In a year , they have had to refloat fibre into my home 3 times. I was told that this is normal by their staff as fibre is weak and damages over time. Absolutely a nonsense story. The last time , their staff took over 3 days to complete the task. They were never on time. A entire team of about 8 guys sat for the entire day doing absolutely nothing waiting for instructions. The teams always arrived 3-4 hours later than the time given to me. Eventually 2 guys arrived at my place past 11pm and worked till 1am. During my most recent incident , I was told a technician will come through at 1.30pm. No one pitched. At 4.30pm , I get a call , on a Sunday to be told that no one is coming and they will come at 9am on Monday morning. Guess what , 9am Monday morning came and no one pitched. The technician arrived 2 and half hours later. Communication within their entity is so bad that another technician came for the same purpose at 5pm. Calling their office is a nightmare. We are sent from Pillar to post with no results It is the fourth day , without fibre , yet I will still be charged for the pathetic service.