NM
Ntsikayomzi M
1 reviews | Active since Jan 2020
04 Nov 2025, 08:07
21 Days Installation
I have to wait 21 days for them to have my fibre installed. I have been calling everyday and received zero to no assist
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Replies (2)0
Replies (2)
TT Connect (Pty) Ltd's replyOfficial
04 Nov 2025, 08:15Good morning
Trust you are well.
Please note that we do have a 21 day SLA with the ISP's for installations. Your ticket was only received on the 29th of October. We are still within our SLA period. We do try and install before the 21 day SLA period.
Kindly note that your single point of contact regarding feedback will remain your ISP as we deal directly with the ISP and not the end user. Your installation will be scheduled accordingly. The Scheduling department will make contact with you. They have tried contacting you but your phone went to voicemail, your ISP also did not have your correct address on the order, this unfortunately has delayed the process.
Kind Regards
TT Connect
Trust you are well.
Please note that we do have a 21 day SLA with the ISP's for installations. Your ticket was only received on the 29th of October. We are still within our SLA period. We do try and install before the 21 day SLA period.
Kindly note that your single point of contact regarding feedback will remain your ISP as we deal directly with the ISP and not the end user. Your installation will be scheduled accordingly. The Scheduling department will make contact with you. They have tried contacting you but your phone went to voicemail, your ISP also did not have your correct address on the order, this unfortunately has delayed the process.
Kind Regards
TT Connect
TT Connect (Pty) Ltd's reply04 Nov 2025, 08:15
Official
Good morning
Trust you are well.
Please note that we do have a 21 day SLA with the ISP's for installations. Your ticket was only received on the 29th of October. We are still within our SLA period. We do try and install before the 21 day SLA period.
Kindly note that your single point of contact regarding feedback will remain your ISP as we deal directly with the ISP and not the end user. Your installation will be scheduled accordingly. The Scheduling department will make contact with you. They have tried contacting you but your phone went to voicemail, your ISP also did not have your correct address on the order, this unfortunately has delayed the process.
Kind Regards
TT Connect
Trust you are well.
Please note that we do have a 21 day SLA with the ISP's for installations. Your ticket was only received on the 29th of October. We are still within our SLA period. We do try and install before the 21 day SLA period.
Kindly note that your single point of contact regarding feedback will remain your ISP as we deal directly with the ISP and not the end user. Your installation will be scheduled accordingly. The Scheduling department will make contact with you. They have tried contacting you but your phone went to voicemail, your ISP also did not have your correct address on the order, this unfortunately has delayed the process.
Kind Regards
TT Connect
NM
Ntsikayomzi M's updateReviewer Update
05 Nov 2025, 08:40I am extremely frustrated with the ongoing lack of communication regarding my account. I have been calling daily since Friday to confirm my address and contact number, yet I have received no clear updates or resolution.It is unacceptable that no one has updated my profile accordingly, and that each time I speak to a different agent, they appear to have no knowledge of my previous interactions. While I understand that you have many clients I have also been told repeatedly that my file has not been attended to, which is concerning given the number of times I have reached out - since you claimed you tried to reach me.Furthermore, it’s concerning that your team has not attempted to reach me through alternative contact methods such as email or alternative number when phone communication was unsuccessful. Effective communication should involve multiple channels to ensure messages are received.I expect a prompt update on the status of my account and confirmation that my contact information has been correctly updated. Please have someone contact me directly at the main number used for application or via email instead of this defensive response.
NM
Ntsikayomzi M's update05 Nov 2025, 08:40
Reviewer Update
I am extremely frustrated with the ongoing lack of communication regarding my account. I have been calling daily since Friday to confirm my address and contact number, yet I have received no clear updates or resolution.It is unacceptable that no one has updated my profile accordingly, and that each time I speak to a different agent, they appear to have no knowledge of my previous interactions. While I understand that you have many clients I have also been told repeatedly that my file has not been attended to, which is concerning given the number of times I have reached out - since you claimed you tried to reach me.Furthermore, it’s concerning that your team has not attempted to reach me through alternative contact methods such as email or alternative number when phone communication was unsuccessful. Effective communication should involve multiple channels to ensure messages are received.I expect a prompt update on the status of my account and confirmation that my contact information has been correctly updated. Please have someone contact me directly at the main number used for application or via email instead of this defensive response.