Online ordering and customer service a disaster!

My first purchase on Truworths online consisted of 3 items; the delivery times stated 5-7 working days. My order was delivered in drips and drabs however 1 item was not delivered after 7 working days and the order remained pending and this was supposed to be a gift for a visiting family member. I called the call centre and the operator said he raised this with the store and also asked the area manager to reach out to me. I also emailed the customer service as well as the online order email address and I received no response whatsoever. Upon collecting the 2 out of 3 items, there was no system for how these were stored and retrieved by the store (Clearwater) with a number of angry customers asked to leave the queue and wait for them to find the orders. It is 14 days (10 working days) since I placed and paid for my order and there is still silence from Truworths. Dont offer online ordering if you don't have the competency to carry this out. I discourage anyone from using this service as not only was I inconvenienced, but the mutterings from other customers waiting to collect their partial orders echoed my sentiments.