Scores reflect the Overall AI Score for each category
Based on recent customer reviews, TrulyGood Food is described almost entirely through the lens of the people who assist customers. A recurring theme is named consultants who call back, explain things simply and close queries in a single interaction. Comments on food itself lean positive around freshness and taste, while frustration is rare and centres on unanswered follow ups on specific account queries.
Top Strengths:
- •Customer Service & Support: Customer Service & Support (4.4) carries this business. Customers name individuals such as Semasha, Sheldon, Nozi, Lornah and Alfonso, praising patience, respectful tone, callbacks and clear explanations of unfamiliar terminology, with many queries resolved in one conversation.
TrustIndex
6.4
NPS Score
84
Recommended: Very Likely
Dec '25 - Nov '26
Frequently Asked Questions About TrulyGood Food
What do customers say about TrulyGood Food?
Based on recent customer reviews, TrulyGood Food is described almost entirely through the lens of the people who assist customers. A recurring theme is named consultants who call back, explain things simply and close queries in a single interaction. Comments on food itself lean positive around freshness and taste, while frustration is rare and centres on unanswered follow ups on specific account queries.
What is TrulyGood Food's biggest strength?
TrulyGood Food's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Customer Service & Support (4.4) carries this business. Customers name individuals such as Semasha, Sheldon, Nozi, Lornah and Alfonso, praising patience, respectful tone, callbacks and clear explanations of unfamiliar terminology, with many queries resolved in one conversation.
Is TrulyGood Food trustworthy?
TrulyGood Food has a TrustIndex of 6.4 out of 10 on Hellopeter, based on 112 reviews in the last 12 months. Hellopeter has tracked TrulyGood Food across 395 total reviews. How is the TrustIndex calculated? →
Recent reviews (112)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2018
Useless Service Wasted My money and Time.
Ordered a stack of wraps from their official website and never heard back. Nobody answers the phone, I phoned 3 times, no response to numerous emails, their chatbot is useless. I will never buy from their online store ever again. Money lost, and still no keto wraps. Disappointed but not shocked. It is South Africa.
1 reviews | Active since Dec 2018
Useless Service Wasted My money and Time.
Ordered a stack of wraps from their official website and never heard back. Nobody answers the phone, I phoned 3 times, no response to numerous emails, their chatbot is useless. I will never buy from their online store ever again. Money lost, and still no keto wraps. Disappointed but not shocked. It is South Africa.
1 reviews | Active since Sept 2026
Good and excellent service,it was fast and quick and it was easy aslo
Good and excellent service,it was fast and quick and it was easy aslo. I also told my friend to apply and she got the best service also.I recommend boost loans
1 reviews | Active since Sept 2026
Good and excellent service,it was fast and quick and it was easy aslo
Good and excellent service,it was fast and quick and it was easy aslo. I also told my friend to apply and she got the best service also.I recommend boost loans
1 reviews | Active since Sept 2026
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