Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Transunion Credit Bureau is described overwhelmingly negatively across every service theme. Customers consistently report disputes that run far past the stated 20 business day commitment, prescribed and settled accounts that stay listed, locked profiles that cannot be unlocked, and emails that go unanswered. A recurring theme is paying for a subscription while being unable to access a report or correct inaccurate data.
Top Strengths:
- •Customer Service & Professional Guidance: The only pocket of praise sits here. A few customers describe well trained, professional consultants who explain products clearly and remain willing to help even when an issue cannot be closed on the same call.
Replied to 100% of negative reviews
Reply time on negative reviews: 48h 39m
TrustIndex
2.5
Ranking
#21
in Loans & Credit
Reply Time
46h 24m
NPS Score
-65
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 48h 39m
Nov '25 - Oct '26
Frequently Asked Questions About Transunion Credit Bureau
What do customers say about Transunion Credit Bureau?
Based on recent customer reviews, Transunion Credit Bureau is described overwhelmingly negatively across every service theme. Customers consistently report disputes that run far past the stated 20 business day commitment, prescribed and settled accounts that stay listed, locked profiles that cannot be unlocked, and emails that go unanswered. A recurring theme is paying for a subscription while being unable to access a report or correct inaccurate data.
What is Transunion Credit Bureau's biggest strength?
Transunion Credit Bureau's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. The only pocket of praise sits here. A few customers describe well trained, professional consultants who explain products clearly and remain willing to help even when an issue cannot be closed on the same call.
What are the most common complaints about Transunion Credit Bureau?
The most common complaint about Transunion Credit Bureau, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Payments & Financial Accuracy. Customers report paying annual or monthly TrueCredit subscriptions while being unable to access reports, recurring debits they say were never authorised, and paid-up letters from Cell C, Finchoice and Nimble that never reflect on the profile.
How does Transunion Credit Bureau compare to other Loans & Credit companies?
Transunion Credit Bureau scores 0.9 out of 5 on Hellopeter's AI analysis of service quality in Loans & Credit, compared to the Loans & Credit industry average of 2.1. Their strongest theme is Agent Quality (1.2); their weakest is Credit Reporting (0.7). The top AI-rated Loans & Credit business on Hellopeter is AutoFin Assist (4.6). How is the AI Score calculated? →
Is Transunion Credit Bureau trustworthy?
Transunion Credit Bureau has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 145 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 48 hours 39 min. Hellopeter has tracked Transunion Credit Bureau across 2,565 total reviews. How is the TrustIndex calculated? →
Recent reviews (145)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2026
I need help
Good day, I had an account with Blue label Telecoms and I took a year to get a cancellation letter. Then Blue label Telecoms sold the same account to Nimble and appears on my credit profile with Transunion, though I have sent a cancellation to them, so that they can update my profile. Now I cannot even dispute or ask for a phone call from transunion. My score went from 608 to 478 with days. Why? I have all the proof.
1 reviews | Active since Jul 2026
I need help
Good day, I had an account with Blue label Telecoms and I took a year to get a cancellation letter. Then Blue label Telecoms sold the same account to Nimble and appears on my credit profile with Transunion, though I have sent a cancellation to them, so that they can update my profile. Now I cannot even dispute or ask for a phone call from transunion. My score went from 608 to 478 with days. Why? I have all the proof.
1 reviews | Active since Mar 2013
Bad service from call centre, great service through whatsapp
My profile was locked because TransUnion now enforces password expiry after a relatively short period (I believe 90 days) and has implemented a minimum 12-character password requirement. As a result, older passwords no longer work. I have no issue with enhanced security measures; my concern is with the poor service I received from the call centre agent. For some reason, the OTP did not reach my phone while I was on the call. The agent then asked me to verify my address. I provided my address, but he said it was incorrect. I then provided my previous two addresses, including the unit/house numbers and full street details for each complex. He advised that all variations I provided were incorrect and stated that I would need to submit photographs and additional documentation. Long story short, my profile was eventually unlocked through the WhatsApp support channel, which provided excellent, five-star service. Once I regained access, I reviewed the four addresses listed on my TransUnion credit report. All of them were simply slight variations of the two addresses I had provided during the call, which is unsurprising given that I know where I have lived. The differences were immaterial, such as including "ZA" in one address or abbreviating "Avenue" as "Ave". I also provided my current address, which can legitimately be described as either a street or a close, as it is labelled both ways on City of Johannesburg street signs and kerb markings. Despite this, the agent maintained that the information was incorrect. What concerns me most is that the agent stated that I was the only person who could update the addresses on my profile. This is contradicted by my credit report, which explicitly states: "Your last known addresses as supp**** by a credit/service provider when you completed their credit/service application form/s." This clearly indicates that address information can be supp**** by credit or service providers and is not exclusively updated by the consumer. TransUnion, please ensure that your call centre agents are properly trained on the information contained in your own systems and reports. The quality of service I received through the WhatsApp channel demonstrates that a much better customer experience is possible.
1 reviews | Active since Mar 2013
Bad service from call centre, great service through whatsapp
My profile was locked because TransUnion now enforces password expiry after a relatively short period (I believe 90 days) and has implemented a minimum 12-character password requirement. As a result, older passwords no longer work. I have no issue with enhanced security measures; my concern is with the poor service I received from the call centre agent. For some reason, the OTP did not reach my phone while I was on the call. The agent then asked me to verify my address. I provided my address, but he said it was incorrect. I then provided my previous two addresses, including the unit/house numbers and full street details for each complex. He advised that all variations I provided were incorrect and stated that I would need to submit photographs and additional documentation. Long story short, my profile was eventually unlocked through the WhatsApp support channel, which provided excellent, five-star service. Once I regained access, I reviewed the four addresses listed on my TransUnion credit report. All of them were simply slight variations of the two addresses I had provided during the call, which is unsurprising given that I know where I have lived. The differences were immaterial, such as including "ZA" in one address or abbreviating "Avenue" as "Ave". I also provided my current address, which can legitimately be described as either a street or a close, as it is labelled both ways on City of Johannesburg street signs and kerb markings. Despite this, the agent maintained that the information was incorrect. What concerns me most is that the agent stated that I was the only person who could update the addresses on my profile. This is contradicted by my credit report, which explicitly states: "Your last known addresses as supp**** by a credit/service provider when you completed their credit/service application form/s." This clearly indicates that address information can be supp**** by credit or service providers and is not exclusively updated by the consumer. TransUnion, please ensure that your call centre agents are properly trained on the information contained in your own systems and reports. The quality of service I received through the WhatsApp channel demonstrates that a much better customer experience is possible.
1 reviews | Active since Jun 2016
Non -Compliant Transunion Credit Bureau
After I paid my debt-by-debt busters which is also the culprits I spend R700 on calls and 200 emails to Trans Union to clear my name and wife's name but with no results. It have no results till today at Trans Union after 100 emails communication. They are part of the Goverment and 6 years after my debt review my wife's name is still not cleared. God is greater than you low class junk. If you were on debt review please check all your ITC boards as your debt review companies as also included in this. BAD ,BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD
1 reviews | Active since Jun 2016
Non -Compliant Transunion Credit Bureau
After I paid my debt-by-debt busters which is also the culprits I spend R700 on calls and 200 emails to Trans Union to clear my name and wife's name but with no results. It have no results till today at Trans Union after 100 emails communication. They are part of the Goverment and 6 years after my debt review my wife's name is still not cleared. God is greater than you low class junk. If you were on debt review please check all your ITC boards as your debt review companies as also included in this. BAD ,BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD
1 reviews | Active since Feb 2017
Multiple Data Errors on Credit Profile — Pricilla Van Dyk, ID ***
1. Nimble Group (Account ***) The two-year payment history shows a "B" (account prescribed/final closure) status for June 2026, immediately followed by "150+" (150+ days in arrears) for July and August 2026. An account cannot be legally prescribed/closed and then simultaneously reflect as severely in arrears in the following months. This is a direct contradiction in your own data. 2. *** (Account opened 13 April 2022, opening balance R200,000) Reflects "B" (prescribed) in February 2026, following 15 consecutive months of "150+" arrears. Please confirm the current status of this account and the basis on which it is being reported. 3. *** (Account opened 22 June 2022, opening balance R13,000) Same pattern — "B" (prescribed) in February 2026, following 15 consecutive months of "150+" arrears. Please confirm this account's current status. 4. Mix Telematics (Open Account without Credit Limit, opened 9 March 2023) Shows 13 months of "150+" arrears, a single "OK" month, then reverts to "NU" (not updated) with no resolution status shown, despite the account having been sold to a third party (Nimble). This account's true status is unclear and requires clarification. Given that accounts reflecting as prescribed or paid up should not simultaneously carry unresolved arrears status, I request that you: Correct or remove any account information that is factually inconsistent, inaccurate, or that you cannot substantiate with credible evidence, as required under Section 70 of the National Credit Act; and Provide me with written confirmation of what evidence was used to verify each of the above accounts, as I am entitled to under the Act. This inaccurate information has directly resulted in a credit application being declined, and my credit score dropping despite my consistent and increased payments. I require this matter resolved urgently and without delay. Should this not be resolved satisfactorily, I will escalate this matter to the National Credit Regulator and pursue any further recourse available to me under the National Credit Act.
1 reviews | Active since Feb 2017
Multiple Data Errors on Credit Profile — Pricilla Van Dyk, ID ***
1. Nimble Group (Account ***) The two-year payment history shows a "B" (account prescribed/final closure) status for June 2026, immediately followed by "150+" (150+ days in arrears) for July and August 2026. An account cannot be legally prescribed/closed and then simultaneously reflect as severely in arrears in the following months. This is a direct contradiction in your own data. 2. *** (Account opened 13 April 2022, opening balance R200,000) Reflects "B" (prescribed) in February 2026, following 15 consecutive months of "150+" arrears. Please confirm the current status of this account and the basis on which it is being reported. 3. *** (Account opened 22 June 2022, opening balance R13,000) Same pattern — "B" (prescribed) in February 2026, following 15 consecutive months of "150+" arrears. Please confirm this account's current status. 4. Mix Telematics (Open Account without Credit Limit, opened 9 March 2023) Shows 13 months of "150+" arrears, a single "OK" month, then reverts to "NU" (not updated) with no resolution status shown, despite the account having been sold to a third party (Nimble). This account's true status is unclear and requires clarification. Given that accounts reflecting as prescribed or paid up should not simultaneously carry unresolved arrears status, I request that you: Correct or remove any account information that is factually inconsistent, inaccurate, or that you cannot substantiate with credible evidence, as required under Section 70 of the National Credit Act; and Provide me with written confirmation of what evidence was used to verify each of the above accounts, as I am entitled to under the Act. This inaccurate information has directly resulted in a credit application being declined, and my credit score dropping despite my consistent and increased payments. I require this matter resolved urgently and without delay. Should this not be resolved satisfactorily, I will escalate this matter to the National Credit Regulator and pursue any further recourse available to me under the National Credit Act.
1 reviews | Active since Mar 2023
disappointing experience with transunion
Hi I emailed email confirmation and telkom statement as proof that the 2024 amount due was paid in full in 2025 it has been 3 months since ive send the email, it still reflect on my credit report, transunion is not doing anything about it ,Kindly assist
1 reviews | Active since Mar 2023
disappointing experience with transunion
Hi I emailed email confirmation and telkom statement as proof that the 2024 amount due was paid in full in 2025 it has been 3 months since ive send the email, it still reflect on my credit report, transunion is not doing anything about it ,Kindly assist
1 reviews | Active since Jun 2026
Incompetence
Transunion Credit Bureau is a company that is supposed to assist you with your credit report. There is no one that nou how to answer a telephone. If you email them with a problem for assistance you get a reply to inform you that someone will phone you with in two days. I don't have a problem in two working days I have a problem now. What is the point of having this supposed If there is no supposed?
1 reviews | Active since Jun 2026
Incompetence
Transunion Credit Bureau is a company that is supposed to assist you with your credit report. There is no one that nou how to answer a telephone. If you email them with a problem for assistance you get a reply to inform you that someone will phone you with in two days. I don't have a problem in two working days I have a problem now. What is the point of having this supposed If there is no supposed?