Based on recent customer reviews, Total South Africa is drawing sustained criticism across its forecourt network, from Mitchells Plain and Mooi Nooi to Weltevreden Park, Bizana and Simmonds Street. Motorists report misfuelling of a diesel bakkie, disputed diesel pricing, a damaged LP gas cylinder, dirty ablution facilities and unanswered rewards queries. Attendant and kiosk conduct is a recurring theme, with shoppers describing rudeness, perceived favouritism and slow food service. Convenient garage locations and stocked vape products earn occasional appreciation, but escalation threats to management and the ombudsman dominate.
TrustIndex
2.2
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Total South Africa
What do customers say about Total South Africa?
Based on recent customer reviews, Total South Africa is drawing sustained criticism across its forecourt network, from Mitchells Plain and Mooi Nooi to Weltevreden Park, Bizana and Simmonds Street. Motorists report misfuelling of a diesel bakkie, disputed diesel pricing, a damaged LP gas cylinder, dirty ablution facilities and unanswered rewards queries. Attendant and kiosk conduct is a recurring theme, with shoppers describing rudeness, perceived favouritism and slow food service. Convenient garage locations and stocked vape products earn occasional appreciation, but escalation threats to management and the ombudsman dominate.
Is Total South Africa trustworthy?
Total South Africa has a TrustIndex of 2.2 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. Hellopeter has tracked Total South Africa across 678 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2024
Total Energies - where is their 45 cent per litre 'discount' - false advertising
Belonging to the Total Engergies Club is nonense - we are still waiting for the 'discounted fuel' to be available in PE. My husband has been to GlenRoy Total Petrol Station twice and their promotion of receiving 45c back per litre fuel is still not working. How can they be advertising, they are not delivering on their promise - we still looking for a Total garage that offers that special in Port Elizabeth. I will now avoid all Total Petrol Stations - they have done themselves more harm instead of promoting their brand.
1 reviews | Active since Oct 2024
Total Energies - where is their 45 cent per litre 'discount' - false advertising
Belonging to the Total Engergies Club is nonense - we are still waiting for the 'discounted fuel' to be available in PE. My husband has been to GlenRoy Total Petrol Station twice and their promotion of receiving 45c back per litre fuel is still not working. How can they be advertising, they are not delivering on their promise - we still looking for a Total garage that offers that special in Port Elizabeth. I will now avoid all Total Petrol Stations - they have done themselves more harm instead of promoting their brand.
1 reviews | Active since Jun 2015
Total Energies Bonjour Mitchells Plain thew Petrol in Diesel Bakkie!!!!Refuse to take ownership!!!
Worst Company Ever!They threw Petrol in a diesel Bakkie!Now the manager is saying the employee needs to pay who himself don't have money! We have loss of income bcz my dad use the bakkie for work. He now cannot work bcz of Negligence!!!!!!!!!The Manager at Total Energies Bongour is not helping at all! Who is going to fix this mess!!!!Hello Peter,the ombudsman and Court is going to hear about this..The Bakkie cannot drive ....Whos fault is this????? Total Mitchells Plain bonjour ...Are you ready to be on social Media? I Need you to call my dad ASAP.. Not the employee but the Manager or some one higher...You have a bussiness and you Messed up!!!!!!
1 reviews | Active since Jun 2015
Total Energies Bonjour Mitchells Plain thew Petrol in Diesel Bakkie!!!!Refuse to take ownership!!!
Worst Company Ever!They threw Petrol in a diesel Bakkie!Now the manager is saying the employee needs to pay who himself don't have money! We have loss of income bcz my dad use the bakkie for work. He now cannot work bcz of Negligence!!!!!!!!!The Manager at Total Energies Bongour is not helping at all! Who is going to fix this mess!!!!Hello Peter,the ombudsman and Court is going to hear about this..The Bakkie cannot drive ....Whos fault is this????? Total Mitchells Plain bonjour ...Are you ready to be on social Media? I Need you to call my dad ASAP.. Not the employee but the Manager or some one higher...You have a bussiness and you Messed up!!!!!!
1 reviews | Active since May 2023
FORMAL CUSTOMER COMPLAINT – TOTAL GARAGE MOOI NOOI
FORMAL CUSTOMER COMPLAINT – TOTAL GARAGE MOOI NOOI I would like to lodge a formal complaint regarding the unacceptable and unprofessional treatment I received from an employee at Total Garage Mooi Nooi. I visited the garage to purchase a coffee. When I went to the coffee area, there were no cups available. I greeted the lady working in the bakery section and politely asked her for a cup so that I could get my coffee. She refused to assist me and told me that I should get the cup myself. I explained to her that I could not do so because there were no cups available in the coffee area. Instead of assisting me, she told me that she would not be able to get me a cup and continued with what she was doing. She completely ignored me thereafter and displayed an attitude that I found extremely disrespectful and unprofessional. As a customer, I should not have to leave the garage without receiving the service I came there for simply because an employee refused to provide a basic item such as a coffee cup. If cups are kept behind the counter or in an area that customers cannot access, employees should assist customers when requested. I am extremely disappointed by this experience. Customers should be treated with respect, courtesy and professionalism at all times. I request that management investigate this incident and address the conduct of the employee concerned to prevent other customers from experiencing the same treatment. If this matter is not properly addressed, I intend to escalate the complaint through the relevant customer and consumer complaint channels. I look forward to receiving feedback from management regarding this matter. Regards A Concerned Customer
1 reviews | Active since May 2023
FORMAL CUSTOMER COMPLAINT – TOTAL GARAGE MOOI NOOI
FORMAL CUSTOMER COMPLAINT – TOTAL GARAGE MOOI NOOI I would like to lodge a formal complaint regarding the unacceptable and unprofessional treatment I received from an employee at Total Garage Mooi Nooi. I visited the garage to purchase a coffee. When I went to the coffee area, there were no cups available. I greeted the lady working in the bakery section and politely asked her for a cup so that I could get my coffee. She refused to assist me and told me that I should get the cup myself. I explained to her that I could not do so because there were no cups available in the coffee area. Instead of assisting me, she told me that she would not be able to get me a cup and continued with what she was doing. She completely ignored me thereafter and displayed an attitude that I found extremely disrespectful and unprofessional. As a customer, I should not have to leave the garage without receiving the service I came there for simply because an employee refused to provide a basic item such as a coffee cup. If cups are kept behind the counter or in an area that customers cannot access, employees should assist customers when requested. I am extremely disappointed by this experience. Customers should be treated with respect, courtesy and professionalism at all times. I request that management investigate this incident and address the conduct of the employee concerned to prevent other customers from experiencing the same treatment. If this matter is not properly addressed, I intend to escalate the complaint through the relevant customer and consumer complaint channels. I look forward to receiving feedback from management regarding this matter. Regards A Concerned Customer
1 reviews | Active since Apr 2024
Poor service delivery at N2 total petropoort
Terrible service at petropoort Durban. Pump attendant saw me drive towards pump to fill fuel. Deliberately walks away from me to arrive another customer of another race because I'm Uber and that customer looked rich
1 reviews | Active since Apr 2024
Poor service delivery at N2 total petropoort
Terrible service at petropoort Durban. Pump attendant saw me drive towards pump to fill fuel. Deliberately walks away from me to arrive another customer of another race because I'm Uber and that customer looked rich
1 reviews | Active since Jul 2018
Bad products
My favorite thing about Total is that they sell my favorite vape pods Elfbar recently I have had bad experiences they have been selling defectives pods I have returned 3 pods in a space of 2 days they hardly got stock or flavors available. Total im talking about is in Bizana.
1 reviews | Active since Jul 2018
Bad products
My favorite thing about Total is that they sell my favorite vape pods Elfbar recently I have had bad experiences they have been selling defectives pods I have returned 3 pods in a space of 2 days they hardly got stock or flavors available. Total im talking about is in Bizana.
1 reviews | Active since Nov 2025
Overcharging
Yesterday, on the 26th of March, 2026, at around 15h30, I stopped at the Total Petrol Station in Johannesburg, Simmonds Street, and filled 42 liters of diesel. As I was busy talking to the petrol attendants, I didn't notice that they charged me 1,187 Rands. Only when I went home, I realized that they overcharged me. So the next day I went past and asked the manager why they're charging me so much, because it was around 28.50 for a liter of diesel when it was displayed at 22.50. Then he explained to me that yesterday it was 28.50, but today they dropped it down to 22.50. So I think this daylight *******, as the petrol price hasn't gone up, it only goes up on the first day of the month, on a Wednesday. And they're just putting up and down the price the way they like it. One thing is for sure, I'll never use Total Petrol Station ever again.
1 reviews | Active since Nov 2025
Overcharging
Yesterday, on the 26th of March, 2026, at around 15h30, I stopped at the Total Petrol Station in Johannesburg, Simmonds Street, and filled 42 liters of diesel. As I was busy talking to the petrol attendants, I didn't notice that they charged me 1,187 Rands. Only when I went home, I realized that they overcharged me. So the next day I went past and asked the manager why they're charging me so much, because it was around 28.50 for a liter of diesel when it was displayed at 22.50. Then he explained to me that yesterday it was 28.50, but today they dropped it down to 22.50. So I think this daylight *******, as the petrol price hasn't gone up, it only goes up on the first day of the month, on a Wednesday. And they're just putting up and down the price the way they like it. One thing is for sure, I'll never use Total Petrol Station ever again.
1 reviews | Active since Jan 2026
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1 reviews | Active since Jan 2026
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