FORMAL CUSTOMER COMPLAINT – TOTAL GARAGE MOOI NOOI

FORMAL CUSTOMER COMPLAINT – TOTAL GARAGE MOOI NOOI

I would like to lodge a formal complaint regarding the unacceptable and unprofessional treatment I received from an employee at Total Garage Mooi Nooi.

I visited the garage to purchase a coffee. When I went to the coffee area, there were no cups available. I greeted the lady working in the bakery section and politely asked her for a cup so that I could get my coffee. She refused to assist me and told me that I should get the cup myself. I explained to her that I could not do so because there were no cups available in the coffee area.

Instead of assisting me, she told me that she would not be able to get me a cup and continued with what she was doing. She completely ignored me thereafter and displayed an attitude that I found extremely disrespectful and unprofessional.

As a customer, I should not have to leave the garage without receiving the service I came there for simply because an employee refused to provide a basic item such as a coffee cup. If cups are kept behind the counter or in an area that customers cannot access, employees should assist customers when requested.

I am extremely disappointed by this experience. Customers should be treated with respect, courtesy and professionalism at all times. I request that management investigate this incident and address the conduct of the employee concerned to prevent other customers from experiencing the same treatment.

If this matter is not properly addressed, I intend to escalate the complaint through the relevant customer and consumer complaint channels.

I look forward to receiving feedback from management regarding this matter.

Regards A Concerned Customer