Turnaround Time for Warrnaty Repair of Laptop

Toshiba laptop sent in for second time in 10 months for warranty repair.<br> Unit sent in Monday 23 February 2015.<br> Spares only ordered Thursday 26 February. Coincides with my follow-up to status of warranty repair.<br> Phoned Tuesday 2 March Agent promised to call me back. Still Waiting<br> Phoned Wednesday 3 March