TOSHIBA SA DON'T CARE

After numerous emails and complaints to TOSHIBA SA they just don't care, they don't even bother to reply! Customer relations doesn't seem to be important to them. TOSHIBA KIMBERLEY BRANCH is not holding up their end on an 5year contract, complaining about it to TOSHIBA SA they just ignore it. How can such a big Company NOT CARE about their name being destroyed? What does that say anything about their CUSTOMER APPRECIATION / CUSTOMER SERVICE?