Non service on inkcartridges

Since 22 Jan 2015 we are waiting for our inkcartridges to be delivered as per the maintenance contract with Toshiba. On our refusal to pay the monthly fee as we do not receive service from them, they used this as an excuse for not delivering service, So we brought the account up to date, but still no service. Sarie is never available to query, and the people taking her calls, never comes back to you. Today, when we called, we where informed that one of the staff members has passed away and no one is taking calls for the day. Even with this being very sad, I believe their company should be proffesional enough to proceed with their duties by giving their customers service. This printer is out of order since Jan 2015, and they just do not care.