NPS Score
0
Recommended: Likely
Nov '25 - Oct '26
Frequently Asked Questions About Top Carpets and Floors
How is Top Carpets and Floors rated on Hellopeter?
Hellopeter has tracked Top Carpets and Floors across 91 reviews. Top Carpets and Floors hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Top Carpets and Floors? Write a review to help others decide.
Recent reviews (6)
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Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2026
Top Carpets NO SERVICE DELIVERY
I have never received such bad service as I have with Top Carpets Richards Bay, I have been asking for 5 months for someone to come and repair my vinyl flooring, all the promises are made and yet nothing happens. If I could do it again I would never opt for vinyl flooring and definitely do not recommend this company. VERY DISAPPOINTED
1 reviews | Active since Jan 2026
Top Carpets NO SERVICE DELIVERY
I have never received such bad service as I have with Top Carpets Richards Bay, I have been asking for 5 months for someone to come and repair my vinyl flooring, all the promises are made and yet nothing happens. If I could do it again I would never opt for vinyl flooring and definitely do not recommend this company. VERY DISAPPOINTED
1 reviews | Active since Aug 2026
Hi Darren, I am extremely disappointed with the service I have received from Top Carpets Ballito. I paid a 70% deposit of R16,000 for the revamp of our staircase, but the work agreed upon has still not been completed. It has now been three weeks, and I
Hi Darren, I am extremely disappointed with the service I have received from Top Carpets Ballito. I paid a 70% deposit of R16,000 for the revamp of our staircase, but the work agreed upon has still not been completed. It has now been three weeks, and I have received no proper communication or clear update from your company. At this point, I honestly feel as though I am being ****med. This situation has caused significant inconvenience, frustration and disruption in our home. I am formally requesting that Top Carpets Ballito either confirm a firm date to complete all the agreed work or refund the full R16,000 immediately. Please respond urgently and explain how you intend to resolve this matter. If I do not receive a satisfactory response, I will pursue the matter through the appropriate consumer protection channels and publicly warn other customers about my experience. I hope this can be resolved promptly and professionally.
1 reviews | Active since Aug 2026
Hi Darren, I am extremely disappointed with the service I have received from Top Carpets Ballito. I paid a 70% deposit of R16,000 for the revamp of our staircase, but the work agreed upon has still not been completed. It has now been three weeks, and I
Hi Darren, I am extremely disappointed with the service I have received from Top Carpets Ballito. I paid a 70% deposit of R16,000 for the revamp of our staircase, but the work agreed upon has still not been completed. It has now been three weeks, and I have received no proper communication or clear update from your company. At this point, I honestly feel as though I am being ****med. This situation has caused significant inconvenience, frustration and disruption in our home. I am formally requesting that Top Carpets Ballito either confirm a firm date to complete all the agreed work or refund the full R16,000 immediately. Please respond urgently and explain how you intend to resolve this matter. If I do not receive a satisfactory response, I will pursue the matter through the appropriate consumer protection channels and publicly warn other customers about my experience. I hope this can be resolved promptly and professionally.
1 reviews | Active since Jul 2013
Top Carpets and Floors great service!
Top Carpets installed carpets into my newly renovated home. There were some challenges with the choice of carpet initially chosen. Leonie contacted me and we were able to address and esolve the concerns. The effort put in by Leonie was really above and beyond so that I could be sure the end result would suit my home perfectly. All the information provided relating to the type of carpet, and care going forward was comprehensive and informative, and has left me with a good feeling of comfort. Their installers work quietly and efficiently to get the job done. I would not hesitate to use Top Carpets again, and would recommend them without hesitation. Thank you Leonie for your great service.
1 reviews | Active since Jul 2013
Top Carpets and Floors great service!
Top Carpets installed carpets into my newly renovated home. There were some challenges with the choice of carpet initially chosen. Leonie contacted me and we were able to address and esolve the concerns. The effort put in by Leonie was really above and beyond so that I could be sure the end result would suit my home perfectly. All the information provided relating to the type of carpet, and care going forward was comprehensive and informative, and has left me with a good feeling of comfort. Their installers work quietly and efficiently to get the job done. I would not hesitate to use Top Carpets again, and would recommend them without hesitation. Thank you Leonie for your great service.
1 reviews | Active since Jul 2015
Poor workmanship, delays, and lack of accountability
I requested that screeding be done first by the Durban North branch and was quoted accordingly. The job was completed, however the finished product is not up to a standard that allows vinyl flooring to be installed as promised. The screed is uneven, and instead of taking responsibility for the poor workmanship, the company is blaming the subfloor. As a result, I am now expected to cover additional costs to fix an issue that should not have occurred in the first place. Communication throughout this process has been extremely poor, with ongoing delays. It took approximately three months for the manager, Danny, to eventually come out and inspect the finished work. Overall, this experience has been very disappointing. Due to the poor workmanship, lack of accountability, delays, and weak communication from the start, I would not recommend this branch for future work.
1 reviews | Active since Jul 2015
Poor workmanship, delays, and lack of accountability
I requested that screeding be done first by the Durban North branch and was quoted accordingly. The job was completed, however the finished product is not up to a standard that allows vinyl flooring to be installed as promised. The screed is uneven, and instead of taking responsibility for the poor workmanship, the company is blaming the subfloor. As a result, I am now expected to cover additional costs to fix an issue that should not have occurred in the first place. Communication throughout this process has been extremely poor, with ongoing delays. It took approximately three months for the manager, Danny, to eventually come out and inspect the finished work. Overall, this experience has been very disappointing. Due to the poor workmanship, lack of accountability, delays, and weak communication from the start, I would not recommend this branch for future work.
1 reviews | Active since Jul 2013
I have had a very bad experience, would not recommend Top Carpets and Floors
I have had a very bad experience, would not recommend Top Carpets and Floors. An expensive carpet was recommended by the owner, and bought for two high traffic areas in my house. The carpet leaves footprint indentations wherever walked on making it look old and worn. When the owner Leonie was approached, she was very rude saying she mentioned this at the time of sale. At the time of the sale, she referred to "shading" due to the pile. How the carpet looks being walked on cannot be described as shading. Beware if considering using , or recommendations from this company.
1 reviews | Active since Jul 2013
I have had a very bad experience, would not recommend Top Carpets and Floors
I have had a very bad experience, would not recommend Top Carpets and Floors. An expensive carpet was recommended by the owner, and bought for two high traffic areas in my house. The carpet leaves footprint indentations wherever walked on making it look old and worn. When the owner Leonie was approached, she was very rude saying she mentioned this at the time of sale. At the time of the sale, she referred to "shading" due to the pile. How the carpet looks being walked on cannot be described as shading. Beware if considering using , or recommendations from this company.
1 reviews | Active since Dec 2014
When the National Sales Director Doesn’t Get Customer Service 101
Be warned: dealing with Top Carpets and Floors in Lydenburg and their National Sales Director Jan Hofmeyr has been… an experience. I paid on 18 November for a new installation and a repair, and simply asked them to look at a broken blind “as soon as possible” if they can. Nothing dramatic. In return, I got two confirmed appointments that magically never happened — no apology, no explanation, just ****, gone. And the best part? When I asked for accountability, Jan’s grand solution was to refund my money and walk away, leaving the actual problem exactly where it started: with me. Apparently, fixing what they promised to fix was just too ambitious. Jan ignored my calls all day, but still found time to send an email twisting the story to blame the customer. After years of supporting this brand and spending serious money with them, this is the service level they think is acceptable. If you’re a loyal customer expecting professionalism or, you know, basic follow-through — good luck. This is how Jan Hofmeyr and his team operate.
1 reviews | Active since Dec 2014
When the National Sales Director Doesn’t Get Customer Service 101
Be warned: dealing with Top Carpets and Floors in Lydenburg and their National Sales Director Jan Hofmeyr has been… an experience. I paid on 18 November for a new installation and a repair, and simply asked them to look at a broken blind “as soon as possible” if they can. Nothing dramatic. In return, I got two confirmed appointments that magically never happened — no apology, no explanation, just ****, gone. And the best part? When I asked for accountability, Jan’s grand solution was to refund my money and walk away, leaving the actual problem exactly where it started: with me. Apparently, fixing what they promised to fix was just too ambitious. Jan ignored my calls all day, but still found time to send an email twisting the story to blame the customer. After years of supporting this brand and spending serious money with them, this is the service level they think is acceptable. If you’re a loyal customer expecting professionalism or, you know, basic follow-through — good luck. This is how Jan Hofmeyr and his team operate.