Hi Darren, I am extremely disappointed with the service I have received from Top Carpets Ballito. I paid a 70% deposit of R16,000 for the revamp of our staircase, but the work agreed upon has still not been completed. It has now been three weeks, and I

Hi Darren,

I am extremely disappointed with the service I have received from Top Carpets Ballito. I paid a 70% deposit of R16,000 for the revamp of our staircase, but the work agreed upon has still not been completed.

It has now been three weeks, and I have received no proper communication or clear update from your company. At this point, I honestly feel as though I am being ****med. This situation has caused significant inconvenience, frustration and disruption in our home.

I am formally requesting that Top Carpets Ballito either confirm a firm date to complete all the agreed work or refund the full R16,000 immediately.

Please respond urgently and explain how you intend to resolve this matter. If I do not receive a satisfactory response, I will pursue the matter through the appropriate consumer protection channels and publicly warn other customers about my experience.

I hope this can be resolved promptly and professionally.