Zikhona

REQUEST FOR A REFUND The network connection is very bad , it's been very bad since day 1 installed. On the 11th of July it completely stopped working and disappeared from wifi menu, I logged many tickets no one came through to fix it, every time I call they always escalating, I have logged many tickets yet they never call, you have to waste more money calling them and all they say is 'will call you back' yet they call. customer service is very bad the agents are very rude even the manager, spoke to Janine and she never take responsibility instead she ran away and when I ask to speak to her again she said she was leaving for lunch and she will call again however never did, they dont have answers to anything at all they always say it will be "Escalated" all the time. I haven't been using the wifi for a month but all I get is wait for the maintenance to come fetch equipment then will refund you though it's not my fault the wifi is not working even the managers cannot take accountability and own up, spoke to Viwe Nontsele the manager and he confidently said am not going to get the refund until toomuchwifi fetch the equipment where's they are at fault, managers are helpless and too arrogant... I WANT ALL MY MONEY BACK, FULL REFUND INCLUDING INSTALLATION MONEY, I'VE HAD IT WITH TOOMUCHWIFI, I CAN'T DEAL WITH ANOTHER CONSULTANT PLEASE AND I CAN'T WAIT FOR ANOTHER MONTH.