Scores reflect the Overall AI Score for each category
Based on recent customer reviews, TooMuchWifi is described by a large majority of customers as an affordable township connectivity option that struggles badly to deliver on its promises. Recurring themes include extended periods with no connection, missed technician appointments, unresolved tickets and difficulty securing refunds. A visible minority praise named agents and stable connections, but the dominant pattern is paying customers chasing a service they cannot use.
Top Strengths:
- •Customer Service & Support Quality: Customer Service and Support Quality (1.8) carries almost all of the positive sentiment. Named agents including Athenkosi, Keenan, Unathi, Grant Barros and Sbongile are praised for patience, follow-up calls and resolving connection faults on the first interaction.
Replied to 48% of negative reviews
Reply time on negative reviews: 28h 49m
TrustIndex
3.6
Ranking
#19
in Fibre & Broadband
Reply Time
25h 13m
NPS Score
-68
Recommended: Unlikely
Replied to 48% of negative reviews
Reply time on negative reviews: 28h 49m
Oct '25 - Sep '26
Frequently Asked Questions About TooMuchWifi
What do customers say about TooMuchWifi?
Based on recent customer reviews, TooMuchWifi is described by a large majority of customers as an affordable township connectivity option that struggles badly to deliver on its promises. Recurring themes include extended periods with no connection, missed technician appointments, unresolved tickets and difficulty securing refunds. A visible minority praise named agents and stable connections, but the dominant pattern is paying customers chasing a service they cannot use.
What is TooMuchWifi's biggest strength?
TooMuchWifi's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. Customer Service and Support Quality (1.8) carries almost all of the positive sentiment. Named agents including Athenkosi, Keenan, Unathi, Grant Barros and Sbongile are praised for patience, follow-up calls and resolving connection faults on the first interaction.
What are the most common complaints about TooMuchWifi?
The most common complaint about TooMuchWifi, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Communication and Responsiveness (1.4) is a core failure point. Customers describe WhatsApp tickets closed without resolution, promised callbacks that never arrive, unanswered call centre lines and having to buy airtime and data just to chase updates.
How does TooMuchWifi compare to other Fibre & Broadband companies?
TooMuchWifi scores 1.5 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Network Reliability (1.7); their weakest is Installation & Setup (1.2). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.7). How is the AI Score calculated? →
Is TooMuchWifi trustworthy?
TooMuchWifi has a TrustIndex of 3.6 out of 10 on Hellopeter, based on 309 reviews in the last 12 months. They reply to 48% of negative reviews, typically within 28 hours 49 min. Hellopeter has tracked TooMuchWifi across 1,167 total reviews. How is the TrustIndex calculated? →
Recent reviews (309)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2026
Connected without internet for 5days now
My network has not be working since Friday morning last week, it's been saying connected without internet and when we called their customer service company they told us their technicians are working on their way I don't know which way because now it's Tuesday. Imagine 5 days without internet and yet we pay R495 per month and when it's the 26th of the month they send a link to pay they don't forget but they don't provide good services to its customers. Please resolve this issue 🙏 toomuch wifi 😑
1 reviews | Active since Apr 2026
Connected without internet for 5days now
My network has not be working since Friday morning last week, it's been saying connected without internet and when we called their customer service company they told us their technicians are working on their way I don't know which way because now it's Tuesday. Imagine 5 days without internet and yet we pay R495 per month and when it's the 26th of the month they send a link to pay they don't forget but they don't provide good services to its customers. Please resolve this issue 🙏 toomuch wifi 😑
1 reviews | Active since Nov 2020
Very bad ,poor servi...
Very bad ,poor service, we are the new customers they installed WIFI which only lasted for 2 days we called them to come and fix it its been a week they keep on rescheduling the appointment they don't want to come to fix it
1 reviews | Active since Nov 2020
Very bad ,poor servi...
Very bad ,poor service, we are the new customers they installed WIFI which only lasted for 2 days we called them to come and fix it its been a week they keep on rescheduling the appointment they don't want to come to fix it
1 reviews | Active since Nov 2023
Horrible service, useless Wifi.
I have not had any connection for the past 3 days, I have tried to log a ticket and on WhatsApp and they promised that and agent would be in touch and to this point no one from Too Much Wifi has contacted me. I do not recommend anyone to use them as they always have issues with connection.
1 reviews | Active since Nov 2023
Horrible service, useless Wifi.
I have not had any connection for the past 3 days, I have tried to log a ticket and on WhatsApp and they promised that and agent would be in touch and to this point no one from Too Much Wifi has contacted me. I do not recommend anyone to use them as they always have issues with connection.
1 reviews | Active since Sept 2026
The service that I've received from frogfoot is amazing
The service that I've received from frogfoot is amazing. They are eager to help and is a fast sufficient service provider. they always solve the problem as soon as possible.
1 reviews | Active since Sept 2026
The service that I've received from frogfoot is amazing
The service that I've received from frogfoot is amazing. They are eager to help and is a fast sufficient service provider. they always solve the problem as soon as possible.
1 reviews | Active since Nov 2019
Terrible Customer Sopport
Good day We have been calling the whole morning requesting a payment link for our pay as you R55 wifi . We receive a link that does not have a payment yab just informing us ourbservices expires this morning. We have tried to contact the call centre so we can do the payment but we are told somebody will call us .... This is again utter embarrassment to your Co.pany when a clients wants to pay you are told to wait for somebody else to contact you. Their customer service agents dont know what their doing and they are rude . Imagine trying to pay for a service and they cant send you a payment link. They are very much aware that their customers are mostly pensioners. Imagine being on the phn from 9am till now requesting a payment and you being told somebody will call you. What about the pensioner thats sitting with limited resources still must but airtime to continously ask for a payment link. This after 2 weeks of none service where we had to fight with their rude agents and now this. This is the worst service ever to be given to our ppl in the townships. They need to be investigated and rather closed down as they are non existent even though they have ppl manning their telephones.
1 reviews | Active since Nov 2019
Terrible Customer Sopport
Good day We have been calling the whole morning requesting a payment link for our pay as you R55 wifi . We receive a link that does not have a payment yab just informing us ourbservices expires this morning. We have tried to contact the call centre so we can do the payment but we are told somebody will call us .... This is again utter embarrassment to your Co.pany when a clients wants to pay you are told to wait for somebody else to contact you. Their customer service agents dont know what their doing and they are rude . Imagine trying to pay for a service and they cant send you a payment link. They are very much aware that their customers are mostly pensioners. Imagine being on the phn from 9am till now requesting a payment and you being told somebody will call you. What about the pensioner thats sitting with limited resources still must but airtime to continously ask for a payment link. This after 2 weeks of none service where we had to fight with their rude agents and now this. This is the worst service ever to be given to our ppl in the townships. They need to be investigated and rather closed down as they are non existent even though they have ppl manning their telephones.
1 reviews | Active since Aug 2026
Disappointing experience
Dear TooMuchWifi, I am extremely disappointed with the service I have received over the past month. Despite paying for my Wi-Fi subscription, I have been without internet access for an entire month. During this time, I logged multiple support tickets and arranged several maintenance appointments, yet the issue was never resolved. On several occasions, technicians failed to attend scheduled appointments, and I was repeatedly given excuses instead of solutions. As a paying customer, I find it unacceptable that I was charged for a service that I could not use. What concerns me even more is that when I requested to cancel my subscription, the agent showed no interest in addressing my concerns or attempting to retain me as a customer. After being a loyal customer, I expected far better service and support. I also know of family members living nearby who experienced the same issue and had their service restored within a week. It is difficult to understand why my case was not given the same level of attention. I hereby request a full refund for the month during which I was unable to use the Wi-Fi service. I trust this matter will be addressed urgently.
1 reviews | Active since Aug 2026
Disappointing experience
Dear TooMuchWifi, I am extremely disappointed with the service I have received over the past month. Despite paying for my Wi-Fi subscription, I have been without internet access for an entire month. During this time, I logged multiple support tickets and arranged several maintenance appointments, yet the issue was never resolved. On several occasions, technicians failed to attend scheduled appointments, and I was repeatedly given excuses instead of solutions. As a paying customer, I find it unacceptable that I was charged for a service that I could not use. What concerns me even more is that when I requested to cancel my subscription, the agent showed no interest in addressing my concerns or attempting to retain me as a customer. After being a loyal customer, I expected far better service and support. I also know of family members living nearby who experienced the same issue and had their service restored within a week. It is difficult to understand why my case was not given the same level of attention. I hereby request a full refund for the month during which I was unable to use the Wi-Fi service. I trust this matter will be addressed urgently.
1 reviews | Active since Aug 2026
Rude agent
I am writing to formally complain about the rude and unprofessional service I received from one of your agents today. I contacted you via your business WhatsApp for assistance because my Wi-Fi was not working and I needed my password changed. I politely asked "Ohk so can I get assistance now?" and provided my details:l Instead of assisting me professionally, your agent responded with: "Cela ubene ndlela yothetha nabantu mntase, ube nawo no monde. We are attending to wonke umntu osibhaleleneyo. uMonde will just be what we request ukuze sikuncede." This translates to telling me how to speak to people and being condescending. As a paying customer of R345 per month, I do not expect to be spoken to like that when I am asking for help. The attitude of saying "ube nawo no monde" (have some manners) is completely unacceptable and disrespectful. Yes, my password was eventually changed, but the manner in which it was done has left me feeling disrespected and as if I am bothering you for using a service I pay for I have been a loyal customer but I will reconsider my subscription if this is how customers are treated. I have attached a screenshot of conversation as a proof
1 reviews | Active since Aug 2026
Rude agent
I am writing to formally complain about the rude and unprofessional service I received from one of your agents today. I contacted you via your business WhatsApp for assistance because my Wi-Fi was not working and I needed my password changed. I politely asked "Ohk so can I get assistance now?" and provided my details:l Instead of assisting me professionally, your agent responded with: "Cela ubene ndlela yothetha nabantu mntase, ube nawo no monde. We are attending to wonke umntu osibhaleleneyo. uMonde will just be what we request ukuze sikuncede." This translates to telling me how to speak to people and being condescending. As a paying customer of R345 per month, I do not expect to be spoken to like that when I am asking for help. The attitude of saying "ube nawo no monde" (have some manners) is completely unacceptable and disrespectful. Yes, my password was eventually changed, but the manner in which it was done has left me feeling disrespected and as if I am bothering you for using a service I pay for I have been a loyal customer but I will reconsider my subscription if this is how customers are treated. I have attached a screenshot of conversation as a proof