Worst service I had ever received... Poor communication... Poor connection... Just terrible!!!

First of all very poor connection.... On the 21/12/23 l made my payment in full I received a invoice... On the 29/12/23 they did the installation... On the 2/01/24 I received a message from toomuchwifi stating that they will be disconnecting the wifi because I did not pay a R23 that I supposedly should have paid on the 01/01/24....not even after a week of installing they disconnected the wifi because of a R23 that nobody communicated to me about mind you I paid installation fair and data in full nothing was outstanding... When I logged a call the customer care consultant sounded very irritated by me did not care to listen to my complaint told me to just pay the R23 without proper explanation... There was no talk about a R23 after the installation I did not know anything about it or why I had to pay it my total amount I had to pay was 645 and I paid that not a cent short... As I new customer I am very upset and disappointed at the service... And the connection was a big problem was just working for 2 hours then nothing after that...hard earned money wasted!!!