SZ
Siyabulela Z

1 reviews | Active since Jun 2024

29 Oct 2025, 13:51

Worst service Experience

ToomuchWifi should be renamed to, Too much Problems. I highly advise against anyone making use of this company services. There customer service is non existence and will even drop calls on you continually. I took there R395 package which is supposed to be the fast package yet for entire month from payment date the service only works well after mid night. After continuous calls about my complaint they send out a technician after weeks and the end of the month. The team of technician came at 5 in the Evening and worked for 30min only to say they will be back tomorrow as office is closed and we will be first customers to get help and explained they have disconnected the wifi cable to the signal dish until they come back tomorrow. They never returned and I'm still without wifi. Warning to all, do not use this company. I've paid less for cheaper wifi packages living in different places but this time I made a huge mistake taking this company's services expecting the good package to work better then my previous services providers. If only I could rate this company 0 because they are the worst. I'm better off using data because that is what I rely on while having this company as my service provider

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Replies (4)
SZ
Siyabulela Z's update29 Oct 2025, 14:07
Reviewer Update
Not my first bad review yet matters got worse and worse having me wonder what am I paying for?. R395 for wifi that plays worse than other service providers cheapest package??
TooMuchWifi
TooMuchWifi's reply29 Oct 2025, 14:25
Official
Hi Siyabulela

Thank you for sharing your feedback with us. We’d like to sincerely apologize for the frustrating experience you’ve had with both our service and support teams. We understand how disappointing it must be to pay for a service that hasn’t performed as expected, especially after several attempts to get the issue resolved.This is certainly not the standard of service we strive to deliver. Kindly be advised that your wifi maintenance has been scheduled for today.  Your experience will be reviewed internally so that we can address these concerns and prevent them from happening again.We truly appreciate your patience and the opportunity to make things right. Please accept our sincere apologies for the inconvenience . We’re committed to resolving this matter promptly and regaining your confidence in our service.

Connecting iKasi to the world
TooMuchWifi
SZ
Siyabulela Z's update29 Oct 2025, 15:58
Reviewer Update
There is no regaining my confidence, I'm already past that point, no one has come to my home to reconnect what they did yesterday and I'm very upset. I am considering changing service provider as soon as possible.
TooMuchWifi
TooMuchWifi's reply30 Oct 2025, 13:51
Official
Hi Siyabulela

As promised, your wifi maintenance has been completed successfully. Happy streaming! 

Connecting iKasi to the world
TooMuchWifi