LK
Lakhe K
1 reviews | Active since Mar 2025
05 Mar 2025, 19:51
Worst serves ever!
@Toomuch Wifi we don't get the services we pay for. Every month we experience the same problem. We paid on the 27th of February 2025 but on the 1st of March the internet was disconnected. When we logged a call it said the account was not paid. We sent POP via WhatsApp so it contented again but was very slow. Now as I am writing this we don't have any connection. So disappointed with your poor services.
Helpful (0)
Replies (6)0
Replies (6)
TooMuchWifi's replyOfficial
06 Mar 2025, 11:41Hi Lakhe, We sincerely apologize for the inconvenience and frustration this has caused you. We understand how important a stable connection is, and we appreciate you bringing this to our attention.
Please confirm if your connection is still down so we can escalate the matter for urgent resolution we tried using the number provided it does not exist on our system do you perhaps have any other number which you may have used to register for the wifi?
Your experience matters to us, and we are committed to improving our service. Thank you for your patience.
Please confirm if your connection is still down so we can escalate the matter for urgent resolution we tried using the number provided it does not exist on our system do you perhaps have any other number which you may have used to register for the wifi?
Your experience matters to us, and we are committed to improving our service. Thank you for your patience.
TooMuchWifi's reply06 Mar 2025, 11:41
Official
Hi Lakhe, We sincerely apologize for the inconvenience and frustration this has caused you. We understand how important a stable connection is, and we appreciate you bringing this to our attention.
Please confirm if your connection is still down so we can escalate the matter for urgent resolution we tried using the number provided it does not exist on our system do you perhaps have any other number which you may have used to register for the wifi?
Your experience matters to us, and we are committed to improving our service. Thank you for your patience.
Please confirm if your connection is still down so we can escalate the matter for urgent resolution we tried using the number provided it does not exist on our system do you perhaps have any other number which you may have used to register for the wifi?
Your experience matters to us, and we are committed to improving our service. Thank you for your patience.
LK
Lakhe K's updateReviewer Update
06 Mar 2025, 20:04Check the number again I have changed it to the number that is registered in your system.
LK
Lakhe K's update06 Mar 2025, 20:04
Reviewer Update
Check the number again I have changed it to the number that is registered in your system.
TooMuchWifi's replyOfficial
13 Mar 2025, 13:52Hi Lakhe,
Yes, the number does have a profile. We apologise for any inconvenience caused.Has your connection been restored on your end?
Connecting iKasi to the World,
TooMuchWifi.
Yes, the number does have a profile. We apologise for any inconvenience caused.Has your connection been restored on your end?
Connecting iKasi to the World,
TooMuchWifi.
TooMuchWifi's reply13 Mar 2025, 13:52
Official
Hi Lakhe,
Yes, the number does have a profile. We apologise for any inconvenience caused.Has your connection been restored on your end?
Connecting iKasi to the World,
TooMuchWifi.
Yes, the number does have a profile. We apologise for any inconvenience caused.Has your connection been restored on your end?
Connecting iKasi to the World,
TooMuchWifi.
LK
Lakhe K's updateReviewer Update
03 Apr 2025, 14:39Your services are poor and the worst ever. Every month I experience this every month. Where I would pay on time and send proof of payment but still get disconnected. This is tiring. Every month it's the same thing over and over againš¤¦š”ever now I am disconnected I don't have wifi.
LK
Lakhe K's update03 Apr 2025, 14:39
Reviewer Update
Your services are poor and the worst ever. Every month I experience this every month. Where I would pay on time and send proof of payment but still get disconnected. This is tiring. Every month it's the same thing over and over againš¤¦š”ever now I am disconnected I don't have wifi.
TooMuchWifi's replyOfficial
03 Apr 2025, 16:06Hi Lakhe, We tried calling you on this number *** your phone rings with no response. We have escalated your payment to our accounts department they will verify your payment and reconnect you. In future please use your node number which is 32581 when making your payment instead of your name/surname to avoid reconnection delays
TooMuchWifi's reply03 Apr 2025, 16:06
Official
Hi Lakhe, We tried calling you on this number *** your phone rings with no response. We have escalated your payment to our accounts department they will verify your payment and reconnect you. In future please use your node number which is 32581 when making your payment instead of your name/surname to avoid reconnection delays
LK
Lakhe K's updateReviewer Update
04 Apr 2025, 06:51Noted. Could you please look into this. As we have been disconnected since yesterday morning still no connection. I am sure the PoP was received because it was sent on the 31st of March.
LK
Lakhe K's update04 Apr 2025, 06:51
Reviewer Update
Noted. Could you please look into this. As we have been disconnected since yesterday morning still no connection. I am sure the PoP was received because it was sent on the 31st of March.