WN
Webster N
1 reviews | Active since Mar 2025
13 Mar 2025, 13:15
Worst Customer Service Experience
There seems to be no customer care at Toomuchwifi. Management seems to be absent and nobody checks on reviews on public platforms. No follow ups are made on customer queries.
Helpful (0)
Replies (3)0
Replies (3)
TooMuchWifi's replyOfficial
13 Mar 2025, 14:02Hi Webster,
Thank you for reaching out. You have been scheduled for today and as stated in the communication, the technicians will arrive anytime betwen 8am and 5pm.
We apologise for not communicating in time with you but you are scheduled for your maintenance.
Connecting iKasi to the World,
TooMuchWifi.
Thank you for reaching out. You have been scheduled for today and as stated in the communication, the technicians will arrive anytime betwen 8am and 5pm.
We apologise for not communicating in time with you but you are scheduled for your maintenance.
Connecting iKasi to the World,
TooMuchWifi.
TooMuchWifi's reply13 Mar 2025, 14:02
Official
Hi Webster,
Thank you for reaching out. You have been scheduled for today and as stated in the communication, the technicians will arrive anytime betwen 8am and 5pm.
We apologise for not communicating in time with you but you are scheduled for your maintenance.
Connecting iKasi to the World,
TooMuchWifi.
Thank you for reaching out. You have been scheduled for today and as stated in the communication, the technicians will arrive anytime betwen 8am and 5pm.
We apologise for not communicating in time with you but you are scheduled for your maintenance.
Connecting iKasi to the World,
TooMuchWifi.
WN
Webster N's updateReviewer Update
13 Mar 2025, 18:23Ref 9056
I don’t understand what you mean when you say I have been scheduled for today when I never got a prior notification what if there is no one at the house. I sent my complaint at 13:15 and I don’t know how the time schedule for today was going to work.
I hope the response is not from a programmed answering machine.
Please try to have empathy with your paying customers.
I don’t understand what you mean when you say I have been scheduled for today when I never got a prior notification what if there is no one at the house. I sent my complaint at 13:15 and I don’t know how the time schedule for today was going to work.
I hope the response is not from a programmed answering machine.
Please try to have empathy with your paying customers.
WN
Webster N's update13 Mar 2025, 18:23
Reviewer Update
Ref 9056
I don’t understand what you mean when you say I have been scheduled for today when I never got a prior notification what if there is no one at the house. I sent my complaint at 13:15 and I don’t know how the time schedule for today was going to work.
I hope the response is not from a programmed answering machine.
Please try to have empathy with your paying customers.
I don’t understand what you mean when you say I have been scheduled for today when I never got a prior notification what if there is no one at the house. I sent my complaint at 13:15 and I don’t know how the time schedule for today was going to work.
I hope the response is not from a programmed answering machine.
Please try to have empathy with your paying customers.
TooMuchWifi's replyOfficial
14 Mar 2025, 11:00Hi Webster,
Thank you for reaching out. The technicians arrived at where the location pin stops and when they tried to contact you, it went to voicemail.
Please send a location pin of the house so they can follow it when coming again. The complaint time wasn't an issue as there was a team who had space yesterday that went to your place and never got hold of you. Please send us the location pin and an alternative number so we can reschedule you.
Connecting iKasi to the World,
TooMuchWifi.
Thank you for reaching out. The technicians arrived at where the location pin stops and when they tried to contact you, it went to voicemail.
Please send a location pin of the house so they can follow it when coming again. The complaint time wasn't an issue as there was a team who had space yesterday that went to your place and never got hold of you. Please send us the location pin and an alternative number so we can reschedule you.
Connecting iKasi to the World,
TooMuchWifi.
TooMuchWifi's reply14 Mar 2025, 11:00
Official
Hi Webster,
Thank you for reaching out. The technicians arrived at where the location pin stops and when they tried to contact you, it went to voicemail.
Please send a location pin of the house so they can follow it when coming again. The complaint time wasn't an issue as there was a team who had space yesterday that went to your place and never got hold of you. Please send us the location pin and an alternative number so we can reschedule you.
Connecting iKasi to the World,
TooMuchWifi.
Thank you for reaching out. The technicians arrived at where the location pin stops and when they tried to contact you, it went to voicemail.
Please send a location pin of the house so they can follow it when coming again. The complaint time wasn't an issue as there was a team who had space yesterday that went to your place and never got hold of you. Please send us the location pin and an alternative number so we can reschedule you.
Connecting iKasi to the World,
TooMuchWifi.