fH
fundiswa H

1 reviews | Active since Aug 2014

12 Feb 2026, 12:46

Worse Internet Providers. This month end you are loosing me as a customer

Too much Wifi is the worst. I am working from home i missed 2 days of work cz i have no internet. I made late payment on the 5th Feb direct to their fnb account. When submitted payment i did say incorrect rer used on payment but correct ref is this one I wrote donw the correct ref. The next day 6th service reinstated. Now the 9th service is suspended again. Everything i call they all escalating the query. They are worse service providers. It's not the issue with towers they cannot resolve customer issues. They can't even transfer if you choose choose incorrect Department you must re-dail. What kind of a business fone that can't transfer

0
Replies (1)
TooMuchWifi
TooMuchWifi's reply14 Feb 2026, 10:26
Official
Hi Fundiswa, 

We sincerely apoloigise for the delay in getting you reconnected late. The only existing ticket that we had for payment is the one cresated on the 11th and there is no other ticket created before them for payment issues. Once a payment is done late and submitted late, SLA for reconnection is 72 hjours which is the SLA used on your ticket. To avoid being disconnected, cela ubhatale nge 1st or 31 st usebenzise la link uythunyelwa ku whatsapp nge 25th uzame icard payment nge 1st please to avoid being disconnected cause once udisconnect(we) ithatha 72 hours to be reconnected or longer if the incorrect reference was used. 
Your payment reference is 3227 xa ubhatala kwa FNB atm. 

Trust this is in order. 

Connecting iKasi to the World,
TooMuchWifi.