SD
Shahieda D
1 reviews | Active since Sept 2024
25 Sept 2024, 10:18
Worse Customer Service Ever
Too much Wi-Fi is one of the worst providers in Cape Town, their customer service is pathetic they don't care about their customers. We have been without service for several days, called and complaint on numerous occasions without any assistance. They promise to call back and they never do. They can't even tell us after 5 days why we are without service. Previously the technicians only came out after a month, and we were never compensated and lost a lot of customers due to this.
Helpful (0)
Replies (5)0
Replies (5)
TooMuchWifi's replyOfficial
25 Sept 2024, 13:27Hi Shahieda,
Thank you for raising your concerns.
Please confirm the registered TooMuchWifi number so we can assist with your query.
Was a ticket created? If yes, please provide us with your ticket number or the registered TooMuchWifi number.
The number provided doesn't have any registered profile with TooMuchWifi.
Awaiting your response.
Connecting iKasi to the World,
TooMuchWifi.
Thank you for raising your concerns.
Please confirm the registered TooMuchWifi number so we can assist with your query.
Was a ticket created? If yes, please provide us with your ticket number or the registered TooMuchWifi number.
The number provided doesn't have any registered profile with TooMuchWifi.
Awaiting your response.
Connecting iKasi to the World,
TooMuchWifi.
TooMuchWifi's reply25 Sept 2024, 13:27
Official
Hi Shahieda,
Thank you for raising your concerns.
Please confirm the registered TooMuchWifi number so we can assist with your query.
Was a ticket created? If yes, please provide us with your ticket number or the registered TooMuchWifi number.
The number provided doesn't have any registered profile with TooMuchWifi.
Awaiting your response.
Connecting iKasi to the World,
TooMuchWifi.
Thank you for raising your concerns.
Please confirm the registered TooMuchWifi number so we can assist with your query.
Was a ticket created? If yes, please provide us with your ticket number or the registered TooMuchWifi number.
The number provided doesn't have any registered profile with TooMuchWifi.
Awaiting your response.
Connecting iKasi to the World,
TooMuchWifi.
SD
Shahieda D's updateReviewer Update
25 Sept 2024, 13:35Numerous tickets created the registered number is ***
SD
Shahieda D's update25 Sept 2024, 13:35
Reviewer Update
Numerous tickets created the registered number is ***
TooMuchWifi's replyOfficial
26 Sept 2024, 08:10Hi Shahieda,
Thank you for your details.
The technical support worked on the ticket and they noticed something that needs maintenance.
You are added on the maintenance list and the scheduling team will be in contact with you as soon as they have a date availability to confirm availability.
We sincerely apologize for the inconvenience caused.
Connecting iKasi to the World,
TooMuchWifi.
Thank you for your details.
The technical support worked on the ticket and they noticed something that needs maintenance.
You are added on the maintenance list and the scheduling team will be in contact with you as soon as they have a date availability to confirm availability.
We sincerely apologize for the inconvenience caused.
Connecting iKasi to the World,
TooMuchWifi.
TooMuchWifi's reply26 Sept 2024, 08:10
Official
Hi Shahieda,
Thank you for your details.
The technical support worked on the ticket and they noticed something that needs maintenance.
You are added on the maintenance list and the scheduling team will be in contact with you as soon as they have a date availability to confirm availability.
We sincerely apologize for the inconvenience caused.
Connecting iKasi to the World,
TooMuchWifi.
Thank you for your details.
The technical support worked on the ticket and they noticed something that needs maintenance.
You are added on the maintenance list and the scheduling team will be in contact with you as soon as they have a date availability to confirm availability.
We sincerely apologize for the inconvenience caused.
Connecting iKasi to the World,
TooMuchWifi.
SD
Shahieda D's updateReviewer Update
27 Sept 2024, 11:59Thank you Too much Wi-Fi for resolving the matter, thank you to the technical support team that is way more professional and helpful than the customer service team.
Thank you to the maintenance team that came out much appreciated The A team 5 stars for you guys
Thank you to the maintenance team that came out much appreciated The A team 5 stars for you guys
SD
Shahieda D's update27 Sept 2024, 11:59
Reviewer Update
Thank you Too much Wi-Fi for resolving the matter, thank you to the technical support team that is way more professional and helpful than the customer service team.
Thank you to the maintenance team that came out much appreciated The A team 5 stars for you guys
Thank you to the maintenance team that came out much appreciated The A team 5 stars for you guys
TooMuchWifi's replyOfficial
27 Sept 2024, 12:45Hi Shahieda,
Thank you very much for your positive feedback!
Thank you very much for your positive feedback!
We're pleased to hear that the technicians were able to reconnect your Wi-Fi and that you received excellent service from our other departments.
We apologize for the poor experience you had with our customer service team, and we appreciate your understanding as we strive to improve in the future :-).
Connecting iKasi to the World,
TooMuchWifi.
TooMuchWifi's reply27 Sept 2024, 12:45
Official
Hi Shahieda,
Thank you very much for your positive feedback!
Thank you very much for your positive feedback!
We're pleased to hear that the technicians were able to reconnect your Wi-Fi and that you received excellent service from our other departments.
We apologize for the poor experience you had with our customer service team, and we appreciate your understanding as we strive to improve in the future :-).
Connecting iKasi to the World,
TooMuchWifi.