JJ
Jade J
1 reviews | Active since Nov 2023
19 Aug 2024, 09:41
Wifi issue
My wifi has been off since Friday I WhatsApp the team and got in touch on Facebook no response. I would like someone to get in touch with me on *** or *** call me at 1
Helpful (0)
Replies (11)0
Replies (11)
TooMuchWifi's replyOfficial
19 Aug 2024, 12:07Hi Jade
Apologies for the inconvenience caused, we noticed you opened a ticket about your WIFI connection yesterday morning. Please note our technical support team takes about 48 hours to attend to new tickets. However we have escalated your connection issue to the team they will contact you once they are working on your connection.
Looking forward to connecting you to the World !
Apologies for the inconvenience caused, we noticed you opened a ticket about your WIFI connection yesterday morning. Please note our technical support team takes about 48 hours to attend to new tickets. However we have escalated your connection issue to the team they will contact you once they are working on your connection.
Looking forward to connecting you to the World !
TooMuchWifi's reply19 Aug 2024, 12:07
Official
Hi Jade
Apologies for the inconvenience caused, we noticed you opened a ticket about your WIFI connection yesterday morning. Please note our technical support team takes about 48 hours to attend to new tickets. However we have escalated your connection issue to the team they will contact you once they are working on your connection.
Looking forward to connecting you to the World !
Apologies for the inconvenience caused, we noticed you opened a ticket about your WIFI connection yesterday morning. Please note our technical support team takes about 48 hours to attend to new tickets. However we have escalated your connection issue to the team they will contact you once they are working on your connection.
Looking forward to connecting you to the World !
JJ
Jade J's updateReviewer Update
19 Aug 2024, 14:55I still have no update since Friday it's not flasing it's solid green please contact me on the above numbers.
JJ
Jade J's update19 Aug 2024, 14:55
Reviewer Update
I still have no update since Friday it's not flasing it's solid green please contact me on the above numbers.
TooMuchWifi's replyOfficial
19 Aug 2024, 16:24Hi Jade,
Hope you are well.
A technical support representative had tried to contact you but were unable to get hold of you.
Please advise when can they call again to speak to you?
Connecting iKasi to the World,
TooMuchWifi.
Hope you are well.
A technical support representative had tried to contact you but were unable to get hold of you.
Please advise when can they call again to speak to you?
Connecting iKasi to the World,
TooMuchWifi.
TooMuchWifi's reply19 Aug 2024, 16:24
Official
Hi Jade,
Hope you are well.
A technical support representative had tried to contact you but were unable to get hold of you.
Please advise when can they call again to speak to you?
Connecting iKasi to the World,
TooMuchWifi.
Hope you are well.
A technical support representative had tried to contact you but were unable to get hold of you.
Please advise when can they call again to speak to you?
Connecting iKasi to the World,
TooMuchWifi.
JJ
Jade J's updateReviewer Update
19 Aug 2024, 16:28I gave my other number to call and.no call call.me.om +***8
JJ
Jade J's update19 Aug 2024, 16:28
Reviewer Update
I gave my other number to call and.no call call.me.om +***8
TooMuchWifi's replyOfficial
19 Aug 2024, 16:48Hi jade,
A technician will contact you on the number provided.
Connecting iKasi to the World,
TooMuchWifi.
A technician will contact you on the number provided.
Connecting iKasi to the World,
TooMuchWifi.
TooMuchWifi's reply19 Aug 2024, 16:48
Official
Hi jade,
A technician will contact you on the number provided.
Connecting iKasi to the World,
TooMuchWifi.
A technician will contact you on the number provided.
Connecting iKasi to the World,
TooMuchWifi.
JJ
Jade J's updateReviewer Update
19 Aug 2024, 17:04Ive called myself and got through to someone she shes gonna send technician and then the kine dropped. At this point i want to remove myself as q customer
JJ
Jade J's update19 Aug 2024, 17:04
Reviewer Update
Ive called myself and got through to someone she shes gonna send technician and then the kine dropped. At this point i want to remove myself as q customer
JJ
Jade J's updateReviewer Update
20 Aug 2024, 15:28Still off just come and take out the wifi nothing is flashing its just green, i am done sending whatsapp and emails
JJ
Jade J's update20 Aug 2024, 15:28
Reviewer Update
Still off just come and take out the wifi nothing is flashing its just green, i am done sending whatsapp and emails
TooMuchWifi's replyOfficial
20 Aug 2024, 15:38Hi Jade,
The technical support representative advises that he has communicated with your wife.
Please advise as the ticket has been escalated for maintenance from the technical support team as it needs physical fixing to be done.
The technical support representative advises that he has communicated with your wife.
Please advise as the ticket has been escalated for maintenance from the technical support team as it needs physical fixing to be done.
TooMuchWifi's reply20 Aug 2024, 15:38
Official
Hi Jade,
The technical support representative advises that he has communicated with your wife.
Please advise as the ticket has been escalated for maintenance from the technical support team as it needs physical fixing to be done.
The technical support representative advises that he has communicated with your wife.
Please advise as the ticket has been escalated for maintenance from the technical support team as it needs physical fixing to be done.
JJ
Jade J's updateReviewer Update
20 Aug 2024, 15:59This is the issue i have no one is consistant in responing and update, how was i suspose to know this , also the information is not very detailed yes it needs to be fixed physically but no time scale for engineer is given what if we all work that day, There shouldnt be a need for me to come on this platform and actually communicate about this if , tii guys actually respond to your whatsapp and emails.I do appreciate the feedback but when will someone go out so we can make arrangments and take a day from work.
JJ
Jade J's update20 Aug 2024, 15:59
Reviewer Update
This is the issue i have no one is consistant in responing and update, how was i suspose to know this , also the information is not very detailed yes it needs to be fixed physically but no time scale for engineer is given what if we all work that day, There shouldnt be a need for me to come on this platform and actually communicate about this if , tii guys actually respond to your whatsapp and emails.I do appreciate the feedback but when will someone go out so we can make arrangments and take a day from work.
TooMuchWifi's replyOfficial
20 Aug 2024, 16:12Hi Jade,
Thank you for your prompt response.
We do respond to the emails, we apologize for the delay on Whatsapp responses.
We will request the scheduling team to give you a call once date is available to confirm availability on your end, as maintenance takes 5-7 business days to be done.
We apologize on our end, that it had to come to a point where you resort to this platform to get a response.
Hope this is sufficient for you.
Connecting iKasi to the World,
TooMuchWifi.
Thank you for your prompt response.
We do respond to the emails, we apologize for the delay on Whatsapp responses.
We will request the scheduling team to give you a call once date is available to confirm availability on your end, as maintenance takes 5-7 business days to be done.
We apologize on our end, that it had to come to a point where you resort to this platform to get a response.
Hope this is sufficient for you.
Connecting iKasi to the World,
TooMuchWifi.
TooMuchWifi's reply20 Aug 2024, 16:12
Official
Hi Jade,
Thank you for your prompt response.
We do respond to the emails, we apologize for the delay on Whatsapp responses.
We will request the scheduling team to give you a call once date is available to confirm availability on your end, as maintenance takes 5-7 business days to be done.
We apologize on our end, that it had to come to a point where you resort to this platform to get a response.
Hope this is sufficient for you.
Connecting iKasi to the World,
TooMuchWifi.
Thank you for your prompt response.
We do respond to the emails, we apologize for the delay on Whatsapp responses.
We will request the scheduling team to give you a call once date is available to confirm availability on your end, as maintenance takes 5-7 business days to be done.
We apologize on our end, that it had to come to a point where you resort to this platform to get a response.
Hope this is sufficient for you.
Connecting iKasi to the World,
TooMuchWifi.
JJ
Jade J's updateReviewer Update
29 Aug 2024, 20:26Engineer has been here Friday , yet we have another episode of no wifi
JJ
Jade J's update29 Aug 2024, 20:26
Reviewer Update
Engineer has been here Friday , yet we have another episode of no wifi