lM
londeka M
1 reviews | Active since Feb 2024
18 Jun 2025, 12:22
Very unprofessional and ****mers
I made a payment on 27 May, to date I have not received the installation date,I have been trying to call and told to wait for 10 days, guess what, 10 days is over and nothing from them, when I call them they my phone doesn’t go through, but when I call using a friends phone, it goes through! They tell me they came on the 9th and that is lies because no one ever came, and no one made communication to say they will come out, and now I am required to wait more days?!
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TooMuchWifi's replyOfficial
18 Jun 2025, 12:56Hi Londeka,
Thank you for reaching out to us.
Thank you for reaching out to us.
We sincerely apologise for the inconvenience this has caused. Your payment was received via card on 3 June 2025, and the SLA began the following business day, excluding weekends and public holidays. As of today, you are on day 10.
We regret that no communication or follow-up has been made during this time.
A request has been submitted to the scheduling team for an installation date, and we will update you as soon as we receive confirmation. Once again, we sincerely apologise for the delay and lack of communication.
Connecting iKasi to the World,
TooMuchWifi.
TooMuchWifi's reply18 Jun 2025, 12:56
Official
Hi Londeka,
Thank you for reaching out to us.
Thank you for reaching out to us.
We sincerely apologise for the inconvenience this has caused. Your payment was received via card on 3 June 2025, and the SLA began the following business day, excluding weekends and public holidays. As of today, you are on day 10.
We regret that no communication or follow-up has been made during this time.
A request has been submitted to the scheduling team for an installation date, and we will update you as soon as we receive confirmation. Once again, we sincerely apologise for the delay and lack of communication.
Connecting iKasi to the World,
TooMuchWifi.