1 reviews | Active since Sept 2022
Very disappointing
They are so quick to respond when you want to their service they even call you countless times or let me rathwr say that's how it was with me.
After paying for wifi I received a call to confirm and was told how long it take for people to come and install and i received a message to confirm the day they scheduled for installation and yes they came but unfortunately their site survey was unsuccessful at my home and they coukd not install.
Because of that i sent a message requesting a refund and one the agents called and asked me to send my banking details which i did and that was the last time i received a call, i have been sending follow up message and they open a ticket and close it again and expect me to rate customer service when i did not even speak to anyone on their side
I hope you're doing well. We apologise for the delay in our response.Please note that the refund process takes 3-5 business days after the funds are captured and released. The refund was processed on Tuesday, and you will receive a notification once the funds have been credited to your account.
We apologise for the inconvenience caused.
Connecting iKasi to the World,
TooMuchWifi.
I hope you're doing well. We apologise for the delay in our response.Please note that the refund process takes 3-5 business days after the funds are captured and released. The refund was processed on Tuesday, and you will receive a notification once the funds have been credited to your account.
We apologise for the inconvenience caused.
Connecting iKasi to the World,
TooMuchWifi.