WK
Wendy K
1 reviews | Active since Feb 2023
17 Dec 2025, 11:25
Useless company
This is my second review on this useless company after they **** and said they are coming to fix the Wi-Fi and the pole that’s falling on the 16 of December . I called them today they have no knowledge of that ,but they sent me a whatsapp saying they are coming to fix the Wi-Fi on the 16 mind you it’s been a week without Wi-Fi and our Tv is a smart Tv so we cont watch Tv without internet
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TooMuchWifi's replyOfficial
17 Dec 2025, 13:36Hi Wendy,
Trust that you are well. We sincerely apologise that you are experiencing a delay in getting the matter fixed. Maintenance SLA is 7-10 business days and your ticket was created on the 14th and it has been escalated to scheduling and it is in the pool.
Once scheduling confirms availability and a date, you will be contacted and feedback will be provided. We sincerely apologise that this matter wasn't communicated with you via telephone or whatsapp.
We sincerely apologise for the lack of information from customer service representative. The scheduling team will be in contact with you once a date is confirmed for your maintenance in getting the pole fixed.
Trust this in order.
Connecting iKasi to the World,
TooMuchWifi.
Trust that you are well. We sincerely apologise that you are experiencing a delay in getting the matter fixed. Maintenance SLA is 7-10 business days and your ticket was created on the 14th and it has been escalated to scheduling and it is in the pool.
Once scheduling confirms availability and a date, you will be contacted and feedback will be provided. We sincerely apologise that this matter wasn't communicated with you via telephone or whatsapp.
We sincerely apologise for the lack of information from customer service representative. The scheduling team will be in contact with you once a date is confirmed for your maintenance in getting the pole fixed.
Trust this in order.
Connecting iKasi to the World,
TooMuchWifi.
TooMuchWifi's reply17 Dec 2025, 13:36
Official
Hi Wendy,
Trust that you are well. We sincerely apologise that you are experiencing a delay in getting the matter fixed. Maintenance SLA is 7-10 business days and your ticket was created on the 14th and it has been escalated to scheduling and it is in the pool.
Once scheduling confirms availability and a date, you will be contacted and feedback will be provided. We sincerely apologise that this matter wasn't communicated with you via telephone or whatsapp.
We sincerely apologise for the lack of information from customer service representative. The scheduling team will be in contact with you once a date is confirmed for your maintenance in getting the pole fixed.
Trust this in order.
Connecting iKasi to the World,
TooMuchWifi.
Trust that you are well. We sincerely apologise that you are experiencing a delay in getting the matter fixed. Maintenance SLA is 7-10 business days and your ticket was created on the 14th and it has been escalated to scheduling and it is in the pool.
Once scheduling confirms availability and a date, you will be contacted and feedback will be provided. We sincerely apologise that this matter wasn't communicated with you via telephone or whatsapp.
We sincerely apologise for the lack of information from customer service representative. The scheduling team will be in contact with you once a date is confirmed for your maintenance in getting the pole fixed.
Trust this in order.
Connecting iKasi to the World,
TooMuchWifi.