Urgent: Unresolved Service Outage and Missed Maintenance Appointments

Dear TooMuch WiFi Support Team, I am writing to express my deep frustration regarding my WiFi service, which has not been working for the past two weeks. During this period, your team has repeatedly scheduled maintenance visits, but every time the appointment day arrives, no technician shows up. This has happened multiple times, and there has been no proper follow-up or resolution. I have paid for a service that I have not been able to use, and this situation is extremely disappointing. This is not how customers should be treated, and the lack of reliability is unacceptable. I urgently need the following addressed: A confirmed maintenance visit with a technician who will actually arrive as scheduled. Clarification on what will be done about the payment for the period in which I had no service. I expect a refund or a credit for the downtime. Please treat this matter as urgent and respond with a clear resolution plan. I look forward to your immediate response.